Firmstrong BikesReviews of firmstrong.com

Bike arrived damaged. Broken spokes and bent rim. Zero help from customer service. Can't even get a response. Don't buy these bikes.

I having a terrible experience with FirmStrong bikes. We order our bike on 5/21/02 and it was promised in late June. I now just got an email that it will be once again delayed until 10/28/20 after not hearing from them for over 2 months and only getting the computer generated email only after I sent a tracking request. Everyone else seems to be getting their bike in a month or 2. May I please get mine. Incredibly frustrated. Order number is FS8213 and it was ordered from Firmstrong on 5/21/20.

I ordered my bike on May 17. The last I heard it was tentatively supposed to ship on August 31. That email was about 3 weeks ago and no word since. Are you truly a legitimate company? Or are you just scamming people out of their money. I paid through Pay Pal so I am protected although I don’t want a refund. I want the bike that I ordered. I feel that I have waited long enough. I do understand the problems with COVID 19 and Fed Ex deliveries but this is getting old now. I know there were manufacturing problems but come on. Enough already. I know there are many other people in my situation. This is not fair to any of us. I’m tired of receiving computer generated emails saying the same thing. Promising that I will be contacted soon by an agent. I never get contacted by anyone. I’ve ordered things from other sites and received my merchandise no problem from a Fed Ex delivery so I know they are delivering. I would really appreciate a response ASAP. From a real person who can help me. This whole situation is ridiculous and someone needs to find a solution to it.

Sent email and called company for customer support and received zero help. One of the worse customer service events I have ever had. Left crank arm broke at pedal while riding and I took a fall. Tried to order or gets specks on crank set that fits my bruiser. Company rep said they could not help me to go to the retailer,I bought the bike through (Walmart). I told her I would buy a new one from them, she said that they did not have a purchasable (forged) crankset to supply me (No parts?), I asked her if she could give me the specs of the crankset, so I could purchase a new crankset elsewhere. She said they did not offer that kind of support either, go back to Walmart ( I bought a Firmstrong bike, go to Walmart for parts and information ?).I also have had issues with the spokes on this bike, as other readers have mentioned. Bottom line, lousy customer support, and unfortunately cheaply built bike, Bruiser does not live up to its name.

I placed my order May 16th. Haven’t received my bike. I get it, corona. But they first sent out emails saying hey! Your bike is coming, then it’s delayed, then it’s not coming but we will send weekly updates. My last update was over 2 weeks ago. So I Reluctantly filled out the form for a refund. I really wanted to wait, but then I started getting worried since I haven’t heard from them, and $250 is a lot for me to spend as a single mama on a bike for myself. So I just find it funny that they took my money right away, not after delivery or shipment like all the clothes I order, but after filling out the form there’s a message that pretty much says, now your in line for your refund. 🙄. I really hope this line isn’t as long as the one to receive a bike.

Bought Firmstrong Bruiser in like new condition from a neighbor. Looks great. Worked well for two months. Cheap spokes popped on rear wheel and wheel warped after two months. Now the bike is unrideable. Firmstrong won't replace the broken rear wheel because I didn't buy the bike directly from them. They don't stand behind their product because it is made cheaply and won't last. Beware. You get what you pay for.

I ordered a bike on May 17, still no bike. Has anyone received an update? I thought we were supposed to have a weekly report. Why are there no updates an any of there websites?

Ordered a bike in may which said would ship on June 8th which is the only reason I ordered form this company. I received 2 different emails which stated my order would ship on schedule. The passed and no shipping details so I contacted them, they now tell me August 21st. Absolutely horrible customer service. I will never do business with them again.