Darlene J.
Unreasonable and Incompetent Sale Staff
I would not recommend dealing with Firgelli, their staff is completely incompetent and doesn’t even take the time to actually comprehend the situation before providing a generic response. I purchase some items, one of which they shipped the incorrect item and the second an error on my part. It took numerous emails through the sales staff to get this rectified, to the point I was required to send a picture of the wrong part that was sent. Upon returning two rods at my expense for replacement they returned one. I emailed the sales staff providing a packing list and asked that the second rod be shipped overnight. Their response was they wouldn’t pay for the shipping and provided a link to reorder the item, mind you my credit card payment had already been charged three weeks prior. Through complete disgust and needing the part I provided a FedEx account for overnight shipping. Yet another email asking if I wanted it shipped ground or overnight. My response highlighted the previous email that stated I needed it overnight and suggested that the staff might want to take the time to actually read the emails and not just provide a generic response. The sales staff member returned an email stating I was being rude. Clearly competency and customer service is not a part of the company policy. As a business we had a dead-line to meet and this non-sense with Firgelli wreaked havoc on our business plan.