Arnold P.
False Advertising!
This company is as unethical as it gets. I paid for my order, which they advertised and confirmed. Later, they reached out claiming that it was too expensive for them to honor their free shipping deal and requested additional payment from me after the transaction was completed. They then attempted to negotiate. How unprofessional is that? Customers should receive what they paid for
Response from FireplacesproJun 14, 2024
Thank you for sharing your experience. I'm truly sorry to hear about the issues you encountered with your recent order. This situation sounds incredibly frustrating, and I appreciate your patience in dealing with it. We understand that when you make a purchase, you expect the terms and conditions, including free shipping, to be honored as advertised and confirmed. Our team strives to provide a seamless and professional service, and it's clear we fell short in this instance. I assure you that this is not the standard of service we aim to provide. We are taking your feedback seriously and will address this internally to ensure it does not happen again. Please accept our apologies for the inconvenience and frustration this has caused. Could you please provide your order number or reach out to our customer service team directly so we can resolve this matter promptly? We are committed to making this right for you. Thank you for bringing this to our attention. Best regards, Customer Support, FireplacesPro