Heather C.
Selling faulty product and refusing to return or credit because you had to open a product to use it.
They have ridiculous policies and very bad customer service! Today I opened a $20 bottle of liver of sulfur, and have waited over an hour with absolutely no result! Every other liver of sulfur has worked on the same wire products within minutes. I have a defective product. But since it is "opened" it cannot be returned or exchanged! The agent had the audacity to say that they don't allow people to "sample" a product and if it isn't to their liking to allow returns! What kind of bullsh!t is that? Any legit business returns a product or at least gives credit for a faulty product! How is someone supposed to know whether a product works unless they use it?! Also, last time I had ordered, I was missing 5 items and the same agent kept promising to send the replacement and I had to be on her every few weeks, it was over 2 months before I got the product I had paid for! Fire Mountain Gems has the WORST customer service and has lost a customer who spends hundreds of dollars with them.