Finn + EmmaReviews of finnandemma.com

We have ordered and paid for Macrame round play mat & play gym bundle in September. Order 95175. To date we have not received same. In their last update email we were told that the shipment should arrive at a warehouse November 17 , 2023 and the will be shipped to us. It’s very hard to receive a response to an email. We are very frustrated and disappointed. Not sure what to do at this point. Finn & Emma Please please respond!

Ordered their swing and toy hammock September 21. I received an email saying the order was shipped but when it was received we found out they only shipped toy hammock, not the swing. A note to my “daughter” but never any notification to me, the purchaser. It is now two months later and still no swing. I’ve messaged with them twice. The first time I was told they were awaiting a shipment and should be able to fulfill the order soon. So I decided to wait. The second time I messaged them, they offered me a gift card, which I told them to send to my “daughter” directly and told me as soon as it came in, it would ship. It’s now two months since the order and I don’t have a swing but they still selling them and nothing listed on their products as back ordered. So where is my swing?!?!?! You have had my money for two months but I don’t have the product or the gift card you offered if I wanted to wait. This company can’t be trusted to get your product to you or those you love. Babies are babies for only so long and two months is a ridiculous time to wait and changes happen so fast. I will never buy from them again and make sure the moms of my friends and grandchildren don’t either. High hopes for a unique gift dashed.

Ordered one of their wooden rockers. It looks beautiful and I love the neutral design, however it feels very cheaply made and it barely rocks. Worst of all it took FOUR and a half months to arrive. By the time it arrived my baby was too big to use it.

One expensive item was missing from my order when it was delivered and yet I received a confirmation stating that the whole order was delivered. When I complained about it, they pointed out that their website indicates that specific item would take 3 weeks to be shipped, which I already knew and it was not what I complained about. Two months passed and they didn't bother to inform me about the progress of my order, despite my emails. Eventually I warned them that I report a fraud to my bank and got their attention and a refund for that item.