Finn + EmmaReviews of finnandemma.com

I placed an order in March for a carry cot. It never said such a huge delay for the item. Let alone I never received an email or anything regarding a delay. After two months, their website updated saying it was delayed until June. I contacted customer service I was told due to earthquakes in Turkey, their shipment was delayed. And they should be receiving the shipment on June 6th. Now we’re in July, i contacted them, no response and still no item, it was a pricey item at that. I wish I read the below reviews first before placing an order. My baby is due any day now and I have no carry cot or basket for my baby. Let alone they didn’t even offer a refund due to the inconvenience. I am so upset , as I gave the company a benefit of the doubt. But it looks like a common occurrence with them!

Don't ship order for months, don't cancel it either, don't answer emails, don't issue a refund. Classic scam.

I should've read these reviews first. I ordered their playmat 12/3/22 and it was pre-order. supposed to be in stock by beginning of February 2023 which I was okay with. By Feb 2023, I didnt get any shipment info or email about delay, so I went to their website and now it says it will be in stock in beginning of March. then beginning of March I still didnt get the item or shipping information. so then I emailed their customer service, asked about the order, they said it's getting delayed and they will receive the shipment in the middle of March. so I waited, still nothing so I asked for refund but they keep saying it will be in stock soon. (said end of March) I waited till beginning of April and still didnt get the item so I asked for the refund but they now ignore my email and still no money back or the item.

Stay away! The products are cheap looking. Horrible quality

I placed my order mid February and haven’t received it. I reached out via phone and email with no response. Phone always goes directly to voicemail. Don’t waste your time and money.my card was charged the full amount on the date my order was placed.

Awful. Ordered a swing two months ago, sent multiple emails and got responses that basically said it’s the shipping carriers fault. I finially said I just wanted a refund as the swing is for my baby’s nursery and I need it done. And they are now trying to give me a refund minus 25$ for the cost of shipping?!? Wth it wasn’t even shipped. They even said the package is lost somewhere. What a joke

Ordered from them twice. The first time, I ordered for a vendor who had a baby. It took almost a week for my item to ship and 2 weeks to be received. They apologized and promised it would never happen again. I took a chance and ordered again for my niece's birthday. It took NINE DAYS for 2 t-shirts to even ship. These aren't custom items, F+E needs to get it together. If you need a gift delivered before the baby outgrows it, look elsewhere!