fingercomberReviews of fingercomber.com

If I could give zero stars I would. This is the third time in five years that I’ve ordered a “ wig” from this company and Everytime they have sent me something that looks like a preschool craft project. The first two times I gave them the benefit of the doubt but this is a pattern. THIS is their business model. There website says NO REFUNDS. $115 I spent on something I can’t use. In this economy? Never again. They did ship it to me in like 4 days. I paid $15 extra for a pinch of salt ( grey hair) to be added to the wig. There was one gray hair and it fell out when I touched it. You can see through the wig. The hair is thin and sparse. There’s no wig cap. Hair is attached to this spider web type contraption that my fingers fall through as I try to hold it. I saw a video online from their own employees about how the Pinch of salt would look on the wig I ordered and it’s nothing like what they delivered to me. I have no idea what I’m suppose to do with this other than throw it at people for screams this Halloween.

Terrible experience. The unit I purchased only lasted me one night. The material used is cheap. Customer service was also terrible. The maintenance instructions that come with the unit are a joke. I had high hopes for this company but I will never purchase again.

Fingercomber is a huge scam. Very sorry to speak these words about a black owned business selling to black women. They do not ship their products. You will not receive refunds.

Look Fingercomber (located in Malvern, PA) up in the Better Business Bureau ratings and see what you see. I truly am a minority business supporter but if the “Luuve” customer service only sends an auto acknowledgment to customer inquiries but thereafter could care less, then “it is what it is, and ain’t what it ain’t”… I do, however, appreciate & respect the Fingercomber owner’s recent public (TV, black media networks) response to the comedian “Whitney’s” Fingercomber wig falling off mid-sentence as shown on YouTube; a beautiful wig by the way! Beautiful wigs but DO BETTER with customer satisfaction!!! I’ve been buying quality “units” for many years with this company but recently I had a simple question about a recent purchase that’s taking 2-3 weeks to answer!

I bought a wig for over $200 my first expensive wig and reached out to them and they did nothing I love the look of their product but do not like their service at all. The wig was not like the picture I wanted to exchange sent them a pic and never got a reply once they reached to me the first time, I complied and sent them the pic and never heard from them again, no offer of exchange or discount off or anything. Customer service is horrible. Date was 4/9/2020 should have written a review back then but since I see that others are complaining may as well put mine in too!!

I wish there was a star less than 1 because Fingercomber has earned it. I bought 3 units for over $300. 2 straight out the box were terrible. I immediately contacted them and I got no response for a month, after several emails as there is no number. I tried through social media with no luck. They finally responded with “try spray water on it or putting water on your finger tips to remove all the residue” that was on it when it arrived. The hair quality is VERY VERY Poor. After wearing the 3rd one twice, it lost its curls in most of the hair and matted. This is aweful!

After giving Finger Comber multiple tries, I found their wigs to be very inconsistent. You could order the same wig 10 times and it will come out 10 different ways, hit and miss over and over. 40%-50% of them are a disappointment. Half of the time it's thin and you can see through it, other times its too full, then when they get it right it's perfect. The shaping constantly changes, and sometimes is so choppy between transitions of layers that it looks terribly fake like synthetic baby doll hair. There is no quality control to ensure a consistent experience with there wigs and the dont seem to care about it at all! I last ordered the Natural Journey Goals unit, seemingly the most popular unit, and this time it had soooo much bulk up top it just stood straight up!! I mean straight to the sky, not just fluffy or big, but bad construction of tangly old baby doll hair right at the front of the wig. It was nothing you could do to push it down or lay it down, it was unwearable. The white stuff at the ends were flaking right out of the box and it was just awful...and Im a person who can make anything work! But I couldn't make this wig work. I reached out to customer service and they take forever to answer all the time and just deny everything. Anytime I've reached out they took no accountability for their mistakes, she (I'm assuming its a she) just denied, denied, denied. She clearly doesn't understand business or care about anything but money. They/she doesn't align with the customer is always right and that is why Finger Comber will stay right where it is and NEVER become truly successful. Eventually, your demise will come after scamming so many women and taking no accountability for anything that you've done. The mystery of no one being able to figure out who owns this place, where they come from is so telling. They are literally hiding from the public, and something is wrong with that in a major way. I could not figure out who the founder was, they claim black owned but will not give their name or any information about themselves which is not typical of black founders. The customer service is not just awful, but dishonest and them not showing their face really shows you that they know what their doing and how shady they are. Someone should do an investigation to force them out of hiding and to confront the bad business tactics, its surely why they're hiding. I also would bet my bottom dollar that the synthetic hair fibers are full of unhealthy chemicals and they say nothing about the background of where this hair comes from or what it's made of. All of it is shrouded in mystery and its wrong. They deserve a class action lawsuit. If everyone came together and sued them, it would be a win hands down. Stay away from them yall.

I didnt purchase any thing after reading the reviews posted here. Thank you ladies for letting me dodge a bullet with these SCAMMERS!!! After dealing with Alice Wigs scam ( same experience you ladies had with these folks) Won't be surprised if it's the same company with different names