FinewinehouseReviews of finewinehouse.com

My order was never processed. My emails were never answered. It’s been 3 weeks since I placed the order and I am no longer interested.

I ordered a very expensive bottle of mezcal. When I called and told them my order had been lost, I was told it was being re-shipped. But then I checked my email, and I never got any confirmation of that. Then I called. And I emailed. And I called and emailed again, a few times. I got no response. I wasn't going to write this review, because we're in the middle of a pandemic and lots of businesses are struggling, and I figured maybe this one had unfortunately ceased operations. But then I went online and saw a bunch of reviews of satisfied customers from the past few days. So, no, it looks like they just aren't answering. Maybe they'll respond to a negative review, but it doesn't seem like that works, either. Terrible experience. I will not do any further business with this company.

I never received my shipment. When I did not receive the product after a week, When I did not receive the product after a week, I called the first time, and I was told that they did not have the product in stock and that they would ship it in a couple of days. That was a month ago. I have Since called three more times. Twice I left a message but no one returned my call. The last time I called, the phone just rang. I need someone to return my message or return my money.

I did not receive the correct item. I emailed and explained the wrong item was sent...no response back. I called and left two messages...still no call back. I am very disappointed.

I ordered 12 bottles of 2104 vintage and received 11 bottles of 2016. I have called an emailed about this with no response. Thanks for giving me the opportunity to leave this review of the dismal state of affairs on this order.

I received the wrong wine. I was told the delivery people would pick it up, and 3 weeks later they have still not appeared. I was also told that my correct wine would be shipped in a day or so, and I have not received it, nor has anyone at FineWine answered my voicemails or emails. I paid 3 weeks ago, and have nothing but the wrong item sitting in my car.

Zero communication from you folks since the purchase of my case of wine. I had to write you to even get this communication, which says nothing about when I should expect the wine. The date on my order is March 26. It is now April 4. I never got a confirmation of my order (until I called and then emailed to ask why I hadn't received it). I still do not know when the wine will be delivered. I called your customer service number twice and I got a recorded message each time. Either you have only one customer service rep or the group you have is not very attentive. No call backs. This was my first purchase from your company and will likely be my last.

Order not received. Hotline not available, no email response, even before COVID.