FinewinehouseReviews of finewinehouse.com

Ordered a bottle of Port and received an email confirming my order. Next day got a second email saying my order status had changed to "awaiting fulfillment." The 3rd day got another email asking me to call the store. The following week and because still hadn't got anything I call them and emailed them (her?) cancelling my order. Following day nobody had acknowledged my email or phone call. Next day the same.Then I received an email saying (she) had sent me an email (that I never got) confirming my cancellation. I believe this to be a 1-person shop that probably gets its bottles from a nearby real store. Never again

I CALLED THEM TO CANCEL MY ORDER. SHE TOLD ME WILL CANCEL. ABOUT 5MIN LATER I CHECK MY EMAIL AND MY ORDER WAS SHIPPED. I CALL AGAIN, AND ASKED HER. SHE TOLD ME WE ARE NOT SENDING BECAUSE YOU CANCELD(SHE CHANGED HER VOICE TO EVIL) SOUND LIKE I AM CRAZY OR SOMETHING. I TOLD BUT I GOT EMAIL AND SHIPPED SO MAKE SURE I DON'T GET CHARGE. SHE SAY HUH? FINE, THAT'S ALL? I WAS SHOCK WHAT KIND customer SERVEICE IS THAT? I NEVER EVER BUY FROM FINE WINE HOUSE.