FinewinehouseReviews of finewinehouse.com

I received the wrong product, called and let them what happened, they said I would be receiving the correct order next day, two days later nothing, called back and spoke to them for a bit and they told me they would call me back, it’s been over two weeks no product no call back, last time I order from them.

The delivery company that you use should be brought up on criminal charges. They outright lied to me as they claimed that they had attempted delivery several times and that there was no adult available to accept delivery. FALSE! We were home the whole time. After I made contact with the shipper and threatened to call the better business bureau,the next day their truck drove right past our house twice before they found us after claiming to have been here 5 times! I paid for overnight delivery, I received my delivery 3 weeks later! Two bottles were broken and the rest of the case had turned to vinegar. I will never order anything from you again and I will advise anyone who asks that they should not do business with you!

Never got my father gift sent to my dad

I purchased a gift certificate as a Christmas present that is to be emailed to me. Filled out credit card info and the order was processed online. I received notification of the order but no gift certificate and order showing payment still needed to be processed before they would email gift certificate, but they wouldn't process the payment. So I called three times and emailed them twice. No one will return calls or emails. Crazy!

f I had -5 stars? I'll check them all but I got to check at least one to be able to write this review with that said HORRIBLE!!! I will never try to order from this place again never! now go ahead and keep the hold on my card hope that helps you sleep better at night . Very very disappointed.

Buyer beware! I searched for a certain 12 year bourbon whiskey that Finewinehouse had on their website. I check that I did not want a substitution to call me if they didn't have any more. I received not what I ordered but a special reserve bourbon from the same distillery and was charged $79.95 plus my fedex charge of $24.58. I can go to my local liquor store and buy this W.L. Weller Special Reserve for $24.95 a bottle. So not only was I sent the wrong bottle but I was overcharged $55 for the bottle. When I called, they said that I ordered the special reserve (which I did not). I could send it back & they would refund for the bottle but not the shipping either way - $45+ for nothing. This was supposed to be a gift for my father - a fantastic & special bourbon. Instead, I will keep my $24.95 bottle of bourbon that I was taken for $105 ($79.95 + $24.58 to get it to my dad for his birthday). If you do choose to purchase through them, be sure to take a screen shot of your order in case you don't get what you order too. Really bad experience both on the ordering & the customer service. Thanks Matt for your "help".

These guys have a lot to learn about customer retention. I ordered 6 bottle of wine on Dec 21st so that I would have it for NYE party. I called a week later and was told that it would ship soon. An attempted delivery was made on Dec 28th but I had no knowledge of it (no email was received) and I had to call their shippers (Golden State Overnight) to try and re-schedule. They told me it would be re-delivered on Dec 31st between 8am and 4pm. I stayed home all day. Never got the wine. After hours of being put on hold and lied to by GSO I finally was told that they damaged the package and sent it back to the shipper (Fine wine house). Fine wine house refunded me for the original shipment and were willing to re-send me the bottles if I pay for them in full and offer me a credit of $15 for shipping charges. Sorry, but when you ruin somebody's New Year's Eve, a little bit more than free shipping would have been more appropriate. I didn't ask for free wine but a deeply discounted price for all the trouble and time I went through trying to track my shipment (with no help from Fine Wine!) would have been a decent apology and perhaps keep me as a future customer. Its called the cost of doing business. Instead, they would rather have a bad review which in the long run will cost them more. Oh well............................ Happy New Year!

Order a case of 2008 Chardonnay, they confirmed, processed the order and shipped...one case of 2009. Interestingly, they provided an invoice in the box for 2008 but 12 bottles of 2009. I guess they thought they could sell me something similar. When I called to complain they refused to issue credit. They explained the 2009 was better than the 2008. Avoid this joke of a wine retailer. They will use any tactic to take your money. Worse wine retail experience that I have ever had. I buy 100s of cases of wine a year.