Crady
It's The Customer's Fault
I have several hundred images I want to sell via POD, and after reviewing Finerworks’ Shopify integration and receiving several excellent 20x30-inch fine art giclée test prints, I was eager to build my business with them. Unfortunately, inconsistencies with their server’s ability to accept uploads—and their reluctance to address problems on their end—made that impossible. After deciding to move forward with Finerworks, I began uploading additional images to my virtual inventory on their server. That’s when things went wrong. A particular file was rejected with a “filename too long” error that couldn’t be resolved to my satisfaction. I followed their suggestions, shortening the filename and removing hyphens and parentheses, but the server still wouldn’t accept the file. Worse, their customer service team appeared not to read my detailed responses or review the screenshots I provided. Instead, they continued to blame my naming conventions or the browser I was using—despite the fact that I had already successfully uploaded and printed 200MB+ TIFF files using similar filenames, and had tried the browser they recommended. The filename in question is fully compatible with macOS, Windows, and even my Linux server—yet Finerworks declined to investigate the issue on their end. As a quick test, I signed up with Creativehub and uploaded the same file without issue. In short: while Finerworks' print quality is solid, their customer support experience was extremely disappointing.