FinerworksReviews of finerworks.com

The only reason I'm giving FinerWorks 2 stars is the quality of a frame and print I received from them when first testing out the service as a printing and framing partner for my art business. My customer service experience with them has been nothing short of absurd. Numerous times over the last few months, I have had to check in multiple times over a period of WEEKS before hearing anything back. I believe the shortest time between initial email + response has been 10 days. When I heard back quickly once during a follow-up (because my initial question had not been answered in full), it's as if the customer service agent had completely forgotten what we were talking about and gave me an irrelevant answer. This is fine, I suppose, if you are ordering for yourself (although even then, I would rather just support a local shop). This is absolutely unacceptable if you are a business who needs to feel safe that your inquiries about customer orders will be answered in a timely manner. I have been told they prioritize customer order issues, and that's why it's been taking so long to get back to me. That sounds as if they're having so many problems with their orders that it takes weeks to respond to non-urgent requests...that's not reassuring. I am currently exploring competitors, one of which has inferior quality frames, and another which doesn't offer some of the things from FinerWorks I was hoping to offer to my customers. Unfortunately, the one thing that's more important than quality & product offering is customer service & reliability. I can't take a chance on a completely unresponsive and incompetent support team. I've officially given up, and they've lost my business. I mean for crying out loud, I asked them 2 questions 2 weeks ago, and after 3 follow-up emails, I finally heard back -- and my questions still have not been answered! Also notable -- they make mistakes such as accidentally not printing your business logo on the packing slip like they promise they're going to do despite it being uploaded in the right place, and they will sometimes print your personal home address as the return address on the shipping label instead of your business address. Yikes.

I've been a repeat customer with Finerworks for about 3 or 4 years now, so they're always my go-to for prints...whether it's portrait photography or my digital art. Great output for a reasonable price.

I've used online companies for different needs on our construction and development jobs, and this has been the best, most reliable, fast, and down to the nail service. We will order back from them for other jobs, including our new office space.

Five stars for terrific customer service. They forgot to include mats with my frames in my last order but after contacting them via email the mats were delivered in 2 business days.

I buy frames for my artwork from Finerworks and have always had a great experience. The order process is easy, customer service is very good and everything arrives carefully packed without issues. I've been a customer for at least 4 years and highly recommend this business

I have been having Finerworks handle all of my printing needs for the last 5 years since I started semi-retirement. I have found the quality of their printing abilities along with prompt service unbeatable. With no hesitation I strongly recommend Finerworks for all your printing needs and the many other items they also offer.

Beautiful prints. Consistent color and quality. Reliable service. Cannot ask for more

Every time I order a print, it comes to me in a beautiful format that I am proud to offer to customers.