Sharon H.
Exemplary customer service
Although I haven’t yet received my order (through no fault of FineRoot Organics) I have to say the service I have received thus far is exemplary. Basically Royal Mail delivered my order whilst I was on holiday without notifying me in advance allowing me the opportunity of rearranging delivery. Instead they placed the order in my recycling bin which was emptied while I was away. I am in the process of lodging a formal complaint against Royal Mail but in the meantime FineRoot Organics have been in constant contact with me in order to assist with the issue and have kindly offered to resend the order despite it not being their fault I never received it. This is my first order but I feel confident that I will use them again simply due to their exemplary customer service.
Response from FineRoot OrganicsJul 10, 2026
Thank you so much for this thoughtful review, Sharon. We're sorry Royal Mail's handling of the delivery put you in that position, and we're glad we could help sort it out for you in the meantime. We really appreciate your patience and trust in us, especially on a first order — thank you for giving us the chance to make it right.




