FineRoot OrganicsReviews of fineroot.co

Response from FineRoot OrganicsJul 21, 2026

We are truly sorry to hear this and even more concerned to learn that your emails have gone unanswered — that is absolutely not acceptable and falls well below the standard we hold ourselves to. We want to reassure you that subscriptions can be cancelled or managed at any time through your customer portal, and once cancelled no further orders will be shipped or charged. Simply click the "Manage Subscription" tab at the top of our website using the same email address used at checkout. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review so we can treat your case as an urgent priority, confirm cancellation, and look into a refund for the unwanted shipment. We sincerely apologise for the frustration and lack of response you have experienced. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsJul 21, 2026

Thank you for taking the time to explain this in such detail, and we are sorry for the frustration and confusion caused. We want to clarify that the subscription option is presented clearly at checkout, directly above the "Add to Cart" button, with the wording: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This appears in the same checkout area as the rest of the purchase details. That said, we understand your specific concern regarding an order that has not yet shipped and want to look into this personally, as this is not the outcome we would want for any customer in that situation. Please contact us directly at [email protected] and reference this review so our team can review your account and resolve this fairly. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsJul 15, 2026

We are sorry to hear about the repeated payment attempts and completely understand your concern. This is not something we would ever want a customer to experience and we would like to look into this immediately to understand why this occurred and ensure it does not happen again. Please contact us directly at [email protected] or call us on +1 307 291 0751 so we can investigate this properly and resolve it for you as a priority. We sincerely apologise for the trouble this has caused. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsJul 15, 2026

Thank you for taking the time to share this with us. We're genuinely sorry to hear about the frustration caused by seeing an additional charge when you had expected a one-time purchase. We want to clarify that the subscription option is presented clearly at checkout, directly above the "Add to Cart" button, with the wording: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is shown in the same checkout area and font as the rest of the purchase details, so customers can see exactly which option they are selecting. Please also be reassured that subscriptions can be cancelled or managed at any time through your customer portal. Once a cancellation is processed, no further orders will be shipped or charged. Simply click the "Manage Subscription" tab at the top of our website to access your account — there is no need to use a link from an email. Just be sure to log in with the same email address used at checkout. We would love the opportunity to look into your account personally and help sort this out. Please reach out to our team directly at [email protected] and we will take care of it for you. Thank you again for your patience and for giving us the chance to make this right. We are committed to keeping things transparent and fair for every customer. 🙏❤️ — FineRoot Organic

Response from FineRoot OrganicsJul 10, 2026

Christine, we are truly heartbroken to read this and we sincerely apologise from the bottom of our hearts for the distress and frustration this has caused you. The fact that you have had to raise this three times and are still not resolved is completely unacceptable and we take full responsibility for that failure. We are escalating this internally as an absolute emergency priority right now. Please contact us directly at [email protected] or call us on +1 307 291 0751 and ask specifically for this to be treated as an urgent escalation. Your subscription will be cancelled permanently and any outstanding charges reviewed for a full refund — we will not rest until this is completely resolved for you. We are deeply sorry Christine. You deserve so much better than this and we are committed to making it right. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsJul 10, 2026

Trusha, we are deeply sorry for the experience you have described and we want to sincerely apologise that multiple attempts to resolve this have not resulted in the outcome you deserve. This falls well below the standard we hold ourselves to and we take your feedback extremely seriously. We would like to personally take ownership of this and ensure your subscription is cancelled immediately and any unauthorised charges are refunded in full. Please contact us directly at [email protected] or call us on +1 307 291 0751 and we will treat this as an absolute priority — no further delays, no further frustration. We are also investigating the cancellation link issue you have raised as this is clearly unacceptable and needs to be resolved urgently for all of our customers. Thank you for bringing this to our attention so thoroughly and we are truly sorry it came to this. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsJul 5, 2026

We are truly sorry to hear this Phil and we sincerely apologise for the experience you have had — this falls well below the standard we hold ourselves to. We would very much like the opportunity to make this right for you. Please reach out to us directly at [email protected] or call us on +1 307 291 0751 and we will ensure everything is resolved for you immediately. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsJul 1, 2026

Thank you for your honesty Dianne and we sincerely apologise for the delivery taking longer than expected — that is not the standard we aim for and we are actively working to improve it. Please do give the product a fair 4-6 weeks of consistent daily use before drawing conclusions and we genuinely hope it surprises you in the best possible way. 🙏❤️ — FineRoot Organics