FineRoot OrganicsReviews of fineroot.co

Response from FineRoot OrganicsAug 17, 2026

Jennifer, we are truly sorry to hear about this ongoing situation, and we understand your frustration completely — being charged after cancelling and then asked to update payment details on top of that is not acceptable and we take this extremely seriously. We want to personally investigate why this has continued to happen despite your cancellation and previous emails. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review so we can confirm your cancellation is fully processed, resolve the outstanding refund, and ensure no further payment requests are sent to you. We sincerely apologise for the distress this has caused. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsAug 14, 2026

Lyn, we are truly sorry to hear that 6 weeks and multiple attempts have gone unresolved — that is genuinely unacceptable and falls well below the standard we hold ourselves to. We want to make this right immediately. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review, and we will personally ensure your subscription is cancelled straight away without any further delay. We sincerely apologise for the extended frustration you have experienced and take full responsibility for the breakdown in communication here. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsAug 13, 2026

We are truly sorry to hear the cancellation link is not working for you — that is not acceptable and we want to resolve this immediately. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review, and our team will process your cancellation manually right away so you are not left waiting on a broken link. We sincerely apologise for the frustration this has caused. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsAug 13, 2026

Clive, we are truly sorry to read this, and particularly concerned to hear that an incorrect email address on file has prevented you from receiving the security code needed to cancel — that is a genuine barrier and we want to fix it directly rather than ask you to keep trying the same broken process. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review. We will verify your account manually, correct the email address on file, and ensure your subscription is cancelled immediately without needing the portal. We sincerely apologise for the distress and frustration this prolonged issue has caused you, and we take full responsibility for making this right. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsAug 13, 2026

We are truly sorry to hear about the mistimed deliveries and the frustration this has caused, especially after you had already asked not to receive any further products. This should absolutely not have happened, and shipments arriving only a week apart when the subscription was set to monthly suggests something went wrong on our end that we need to look into directly. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review so we can investigate this properly, confirm your subscription is fully cancelled, and resolve any outstanding charges. We sincerely apologise for the inconvenience this has caused you. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsAug 3, 2026

We are truly sorry to hear about the difficulty you have had trying to cancel, and we understand your frustration completely — this is not the experience we ever want a customer to have. We want to reassure you that subscriptions can be managed and cancelled through the "Manage Subscription" tab at the top of our website using the same email address used at checkout. If you were unable to locate the cancellation option or were told this could not be done manually, we would like to look into this personally as that should never be the case. Please contact us directly at [email protected] or call us on +1 307 291 0751 and reference this review so our team can process your cancellation immediately and confirm no further orders will be shipped or charged. We sincerely apologise for the frustration this has caused and want to assure you we take this seriously. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsAug 3, 2026

We are truly sorry to hear this, especially given your doctor and specialist have advised against taking them — your safety and wellbeing always come first and we understand how frustrating it must be to still be receiving deliveries. Please contact us directly at [email protected] or call us on +1 307 291 0751 immediately and reference this review so we can prioritise cancelling your subscription right away and prevent any further shipments or charges. We sincerely apologise that previous requests were not actioned and we want to make sure this is resolved for you without any further delay. 🙏❤️ — FineRoot Organics

Response from FineRoot OrganicsJul 28, 2026

We are sorry for the confusion and frustration this has caused. We want to clarify that the subscription option is presented clearly at checkout, directly above the "Add to Cart" button, with the wording: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This appears in the same checkout area and font as the rest of the purchase details. Subscriptions can be cancelled at any time through your customer portal — simply click "Manage Subscription" at the top of our website using the same email address used at checkout, and no further orders will be shipped or charged. We would like to look into your account personally and confirm this is fully cancelled. Please contact us directly at [email protected] and reference this review so we can assist you right away. 🙏❤️ — FineRoot Organics