SunriseReviews of findsunrise.com

4.1343 reviews
Personal Care
100 Pine Street Unit 500, San Francisco, California

Sunrise

About Sunrise

Sunrise is a metabolic health company that is on a mission to make access to the most effective, cutting-edge weight loss medications available to all.The Sunrise doctor-led & individualized weight loss program helps people seamlessly get access to clinically-tested weight-loss medication that has been proven to help people lose 15%+ of their body weight on average.

Sunrise (findsunrise.com) has 343 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: findsunrise.com
Website: findsunrise.com
Category: Personal Care
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sunrise reviews

343 approved reviews, newest moderated first

Jennifer S.
Jan 12, 2024
Very responsive and helpful!
Very responsive and helpful!
Response from SunriseJan 14, 2024
Hi Jennifer - this is wonderful to hear! Our team is happy to provide any support you may need.
Brandi S.
Jan 12, 2024
Excellent response time from customer…
Excellent response time from customer service team (Alejandro), also very helpful and informative. My doctor has been amazing too; patient, knowledgeable, and very responsive to my questions.
Response from SunriseJan 14, 2024
Hi Brandi - thanks so much for this positive feedback. I'll be sure to share this with the team so Alejandro and your provider can hear about it! We're so happy and honored to support you.
Laqujashia J.
Jan 11, 2024
Great Customer Service
It’s a great company and communication and I’m glad to work with them
Response from SunriseJan 14, 2024
Hi Laqujashia - thanks so much for taking the time to share your experience. We're so happy to help and be a part of your health journey. Feel free to reach out to support if you have any questions or concerns.
Heather M.
Dec 31, 2023
Doctors that listen to your needs/wants
Finally finding a doctor and staff willing to listen to my concerns and what my goals were.
Response from SunriseJan 2, 2024
Hi Heather, thank you for this wonderful review. Our team is so happy to support you along your health journey.
Consumer
Dec 29, 2023
FRAUD
My bank account had received unauthorized transactions from your company twice in December that i haven’t authorized. Please refund all of monies that had been deducted from my account. I’ve called and left several messages on several occasions regarding these debts no one answered or called me back. CALL ME ASAP. Jacquelyn Polk 682-225-3919
Response from SunriseJan 2, 2024
Hi Jacquelyn - I'm so sorry to hear about this frustration. I've tried to locate your account, and it looks like there may be a typo in the email address we have on file. We've tried contacting you multiple times, and we haven't received a reply. At your earliest convenience, please send us an email so that we can get this fixed for you. In your email, please mention that you're getting in touch with Lindsay, and I'll personally look into this for you. Please also remove your phone number from this reveiw as soon as possible, for your protection and security. I'll be looking forward to your email so that we can take care of this ASAP.
Saray L.
Dec 23, 2023
They came through for me and got the…
They came through for me and got the prescription approved for me. I was starting to lose hope but it had a great turn around. Really appreciate them.
Response from SunriseJan 2, 2024
This is so wonderful to read, and I'm so happy to hear that we could help you along your journey. We're here to support you every step of the way.
Alyssa
Dec 22, 2023
I do not recommend them
I do not recommend them, they lure you in with the initial $9 membership fee and then what they charge for the medication but once you agree you're locked in a subscription for $149 every 4 weeks which does nothing. It doesn't even go towards the cost of the medication so that is $199 on top of the $149 for the pointless subscription. It is hard to get a hold of anyone in a decent amount of time because they only give you an email or a phone number you can TEXT but not call. That is unacceptable and ridiculous, healthcare is expensive as it is and they're just looking to bleed people dry while providing subpar customer service.
Response from SunriseJan 2, 2024
Hi Alyssa - Thank you for letting us know about this, and I sincerely apologize for the trouble you experienced. I see that one of our supervisors reached out to you to try to rectify this, and I hope you're all set now. But if you have any other questions, please feel free to email us.
Autumn
Dec 21, 2023
So far so good!
So far the experience has been smooth and very quick!! I have worked with other providers and this was the only one that worked quickly to get me what I needed
Response from SunriseJan 2, 2024
Hi Autumn - I'm glad to hear that everything has gone great for you so far. Please feel free to contact our support team at [email protected] anytime should you need any assistance!

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