TC
Would never trust this company
Would never trust this company. I put all my information in and they prescribed the medication under my husband’s name. No explanation about anything. Tried to contact someone regarding this and other issues and received no response. I canceled the plan less than 12 hours after I signed up since I was having so many issues already. Received a text hours later and they said the fee, $149, was non refundable. It doesn’t say anywhere that once you sign up it is non refundable. They said they are sending the medication to my address. That is one of the issues as they do not have my full address on file and it is prescribed to my husband with my info. I asked where it says that it is non refundable and I still have not received a reply. This is such a scam.
Response from SunriseAug 22, 2024
Hi there, Thanks for sharing your experience! This is Summer and I oversee support at Sunrise. I requested some information so that I can locate your account and help sort this out. We only prescribe medication based on the completion of your medical intake and the information provided there. We are very clear about our refund policy and pricing structure on our website and throughout the signup/checkout process. I'm very sorry if that message missed you! I'm here to help however I can, so looking forward to hearing back from you! Also, please reach out directly at [email protected] attn: Summer for expedited help. All my best, Summer Team Sunrise