The SPOT product family uses both the GPS satellite network to determine your location and the Globalstar network to transmit messages and GPS coordinates to others including an international rescue coordination center.
SPOT (findmespot.com) has 139 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Ben A.
So I suspended my account with Spot and yet I find they have taken £50 for the service renewal. The only way I can find to contact them from the UK is to call a US number. I'm really not happy with them. I would like to add that the tracker never really worked either. I wish I had read the reviews before buying one.
Miss Yvonne H.
Have paid £144 for annual renewal on a Spot X. I have a receipt for the payment but the service has been suspended. Have spent 3 hours trying to speak to customer service and got through twice. Both times been assured it would be sorted but still not working. Totally hacked off
GM
After trying for ages to find a way to cancel my account online, I could not. Then I emailed their deactivation email address. No response to the first email, second email was bounced with a "Recipient address rejected: Access denied." response. So they just don't want to deal with me, but they are still going to take my money. I've had to resort to cancelling my credit card as there's no other way to stop these cowboys from taking my money. Never using again.
Dan G.
Terrible devices ( I have had 2) that never work. On hold for hours with the company with no answers. I cancelled my yearly subscription 10 months ago and they charged my credit card last month with no notification or invoice, trying to get that refunded with no answers. Very bad company to deal with. Stay away.
a_cortese
No customer care
Russell G.
For a company that prides itself on saving lives, its incredible that this company treats its customers the way they do. In my case, they sent me a defective device, promised me a refund, and then made me go through 3 levels and 65 mins. of time just to request a refund, only to be told that the supervisor had no authority to issue any refunds. The act like a bad TV product company that will not give any refunds. Now I am faced with disputing the charge on my CC. The spot x device is crap. Look at all these bad reviews Spot. Clean up your act, for Pete's sake, you are a safety company! What a joke. Don't you have any self-respect? Russell Gache
David F.
Same issue as others. Charged annual fee when device was suspended. Have to pay additional monthly charges to even use the device. No email of receipt for charges. Company lacks transparency in their billing practices.
Dan K.
I'd give 0 stars if I could. The device it self works kind of ok, even with clear view of the skies it's still hit and miss if it tracks, sometimes needs multiple restarts to work properly. I was considering upgrading to the gen 4 until today. Last year it autorenewed without any warning, phoned and the gave me a discount. I told them I didn't want it to renew again and if I wanted to restart the service I would. They said yes no problem at all auto renew will not happen. (You see where this is going) Today I check my online banking and guess what? £195 as been taken even though I ordered a new bank bank they still managed to get it authorized somehow! I'm going to have to wait all weekend to call them and make them refund me, this is putting me in a position now where I may not be able to pay some bills.
