The SPOT product family uses both the GPS satellite network to determine your location and the Globalstar network to transmit messages and GPS coordinates to others including an international rescue coordination center.
SPOT (findmespot.com) has 139 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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nighman
Cancelled my subscription in July. I was exceptionally patient waiting for my refund however it never came. Called them at the end of December and was told my refund was never processed. Extremely bad business practices if you ask me.
Kathie P.
Loved my old spot. upgraded to spotX and have had nothing but trouble. I caught them doubling my annual plan but told they never give refund, told maybe next year I could catch it before I was charged. Tracking never worked. Been stuck in firmware update for the better part of a year. Device is useless. Tech makes me do the same thing over and over. Spent untold hours on the phone. Finally after months of calling I have a Resolution Team Reference # but they are never available. No direct contact, have to go through the same troubleshooting for over an hour to get back to the same place, to be on hold for 15 minutes, to be told they are not available. I'm about to smash this thing with a hammer and not look back. GO GARMIN
Namhyeon G.
I ordered it, but when the goods didn't come, I inquired, and the answer came in 6 weeks. I had to contact the parent company, Globalstar, not their official email. I couldn't get an answer from any official e-mail. I've been trying to buy a product for a year, but I can't buy it.
Sam M.
I couldnt believe how bad these guys are. They bill you in the most confusing way possible and then you find our you're locked in for 12 months and can't cancel. Just use garmin inreach its better in every way and month to month. What a horrible scammy company.
Matt
Absolutely horrid. Have you ever had customer service so scammy they outsource to Africa? Ever had a situation with any reputable company that they absolutely WILL NOT cancel your subscription under any circumstances and if you want to get out you need to claim fraud with your credit card company and get a whole new card? Me either until now. This company is a syphilitic corpuscle. Don't touch it with a ten foot pole.
Josep Maria S.
You get billed without knowing what you are paying for. The web portal to manage your account is extremely confusing. And their customer service is useless, I called and I've been put on hold for over 10 minutes.
Kristen C.
Absolute Trash. You're better off sending smoke signals. The battery life is a joke. The tracker tracked me at my house for 3 days when I was over 70 miles away. Don't waste your money.
Alysha M.
Terrible. No one knows what their doin and made me repeat the same process multiple times even though I already had my issue sent to IT, but also had no idea how to get me in contact with IT when they didn’t know what to do. Absolutely terrible listening skills. Also if you live in a country other than the US it’s nearly impossible to contact customer service. They should be 24/7 since they produce AN INTERNATIONAL DEVICE. Also we never once got our spot device to receive any message and tried maybe 10 different ways. And the only time we received a message was when it was sent to an email not a phone number. Also you pretty much have to figure it out on your own because their “how to” videos are extremely basic and never actually tell you how to send a message to the device or how to find it’s contact number. They only tell you how to send a message from the device (which only worked for emails for us, we tried multiple different phones with different country codes as well). Anyways it was complete s**t and a waste of SO MUCH MONEY and TIME.
