SPOTReviews of findmespot.com

Overcharged us $120 a year for many years. Do not want to issue a refund.

Awful customer service. Cannot write coherently, and said "since you are complaining..." which everyone knows is not proper form. Product needing a monthly subscription was not at all obvious from the product listing. Then finding out they charge a $30 activation fee on top of a large fee to not do a yearly subscription was a bummer. This is not doable in today's economy. Customer service rep was totally condescending in his attitude (Carlos) about how safety was worth it. Well, yes it is, if you have the money. But this is so tone deaf to most of us struggling to feed our family. Will be returning the product

cette société est une véritable arnaque, ils ne pensent qu'à l'argent et le service rendu est en tous points déplorable. la balise fonctionne mal, l'envoi des positions est très aléatoire, les paramétrages sont incompréhensibles, personne n'y comprend rien et surtout pas leur pseudo assistance technique où on vous balade entre fausses informations et mensonges, pour finir par vous dire qu'il faut consulter la notice d'utilisation ! la messagerie ne fonctionne pas DU TOUT ! et ils osent prétendre pouvoir venir vous sauver en cas de danger... (et encore une option payante supplémentaire, évidemment...) non franchement ça ne vaut rien, A FUIR !!

I purchased the SPOT TRACE unit from West Marine on 27 May 2023. I have been unable to connect to the activation link in the Quick Start Guide in order to initiate service since then. I have tried multiple times per day. I thought it was due to the Memorial Day holiday. However, after reading all the 1-star reviews I plan to return this to West Marine. I get the feeling all the 1-star reviews would be 0-star reviews if there were such a lower rating.

I think they are out of business? They just stopped billing me in Feb and I didn't notice until today. I called their customer service twice. After holding for five and eight minutes respectively, there was nothing but silence on their end of the line, then a robot script asking if I wanted to complete a post call survey. I tried there chat service and no one answered there either. You will certainly die if you depend on this company to be there for you. Unbelievable.

Worst product ever GPS will not stay on the website not easy to use and a big wast of money not good at all. It will not even track me driving around in my car. Does not sent any alert when I start morning. So how is it going to protect anything if I can even track myself. Can't trust it will work

I have owned a first generation SPOT for many years.It worked well in the past for tracking and rendezvous purposes in Europe. I usually test it every March , but failed to do so in 2022.In January this year, annual credit card payment failed,apparently for technical reasons, not bank refusal.I was asked to make payment by bank transfer to what I was told was a SPOT subsidiary in Ireland. When I tested my device over two weeks ago,there was no record of my account.Email enquiries elicited only an automatic response.Telephoning resulted in the statement that my renewal had also failed in January 2022- I had not been informed of this.Eventually,I was told that my payment had been “ traced” ,having been mislaid because I had not given an account reference number. A refund was requested,as I felt that such a company should not be trusted in matters of safety.This was NOT offered,nor was there any apology.I was told that my account was re activated. There was no sign of this for over a week,but,the day after I posted the above review ,an email came requesting my updated contact information ! Perhaps this illustrates the value of posting reviews,but I suspect a mere coincidence. However,THE ACCOUNT REMAINS INACTIVE, and a further credit card number is requested, with “ automatic renewals”. It is a pity that such a neatly designed,apparently functional,piece of advanced equipment should be managed by an organisation with such business practices. At present,I have no evidence that the company ,with which I previously had a working account, actually still exists.So far,I have merely seen images on a screen,and a telephone voice without a name

These Trackers are mandatory for commercial fishermen in Australia, Queensland. The only waterproof part is the cord, we have had to replace numerous trackers due to just rain and dew let alone salt corrosion. This is why it's a 1 star as it's not suited for the field it's been specified for.