SPOTReviews of findmespot.com

The bad reviews are true. It is a shame that a decent enough product is run by a scammer service. When I got them on the phone, they were all hard sell to keep me from cancelling. They should certainly have Auto-Renewal yes/no as a check box on their website, as ALL reputable companies do. I am still on the phone call. They keep putting me on hold, i assume hoping that I will hang up. If they keep me on the line long enough, i might have time to find a lawyer and sue them while I wait...

Only way to cancel their service is to cancel your credit card or try to block their charges. You will never be able to get through to someone to cancel the service and you can't cancel online.

The SPOT tracker is a good product, but the Company is a scam. After using their product in the mountains to track my progress, I tried to cancel my annual SPOT software subscription. They were almost impossible to contact and would not answer their phone. I finally found a way to email them to cancel my software subscription. However, they continued to charge my credit card for the next two years until I had my credit card company delist them. I discovered later that SPOT dutifully created an invoice each year and attached it to my account on their website, but they never sent me a copy even though they had all of my contact information. My advice - do not buy a SPOT tracker... find a better company with a similar product.

DO NOT PURCHASE ANYTHING FROM SPOT. They knowingly and purposefully engage in dishonest billing practices. They employ what is known as a "Evergreen Clause" and make it *very difficult* to cancel their subscription services. You will be sorry if you do business with these SOBs..!!

What a piece of human waste, company. I paid for one on 4 March 2019 by phone. They processed the payment and emailed me this activity. Three days later..... could not provide a tracking number, because nobody was there in shipping on a Wednesday afternoon. Then, later the same day, I called again, and they acted like they were from India and we had a bad connection..... well something is about to come your way.

Good luck cancelling SPOT! I'm going to have to cancel my credit card number they won't quit billing and I've turned them in to the Utah Dept of Commerce. RUN NOW!!!! This company is a huge rip off.

Not sure where to start on this one. My husband purchased a Spot for his father to help us all feel better about trips he would do alone. The Spot was purchased on my husband's credit card (seeing as he purchased as a gift). The first year was set up on his credit card (as part of his gift to his father) and he was led to believe during the setup of all of this, that after the first year, his card would not be billed again. However, after billing for the second year was charged to his card, he immediately called (assuming it was just a record keeping error) and asked to have it refunded. They would not issue a refund and did not seem to have record of him only wanting to sign up for one year. At this point, he wanted his credit card removed from the account, which they would not do, despite it being under his name because the account was setup under his father's name. Since they would not issue a refund or remove his card information, he spoke with his father and they decided to cancel the account entirely (his father figured he could re-open the account if he took another big trip in the backcountry, assuming that like with most companies, they would not hold on to his son's card information after the account was cancelled). They both got on the call and after much effort, were told the account had been cancelled and that no more billing should occur. Fast forward another year, and the charge appears on my husbands card AGAIN. Repeat the last few sentences above and finally he was told he would get a refund for the most recent charge. Well, he waited, and waited and the refund did not appear. He called again about two months later, speaking with a Flavia (probably not her real name, but whoever she is I imagine working front line customer support for a company that is crooked cant be enjoyable, we hope she find a more honorable company to work) who wanted to put him through the same hoops he had previously gone through. Despite asking repeatedly to speak with a supervisor, being cut off repeatedly mid-sentence and Flavia not seeming to have access to any records from previous calls, my husband was finally told he would get a call back about all this from someone who could help figure it out. We are not holding our breathe and will likely have to cancel the card in order to prevent this from happening again. Poor customer service aside, this company appears to be quite crooked and deceitful. This seems to be the case based on many reviews. So lesson learned for us in the future, read more reviews and be open to paying a little more up front from companies that trend toward honesty and integrity!!!

AVOID! Customer service is a 3rd-party company that THREATENS you with payments. Do not use SPOT because their customer service is TERRIBLE and they will continue to attempt to charge you year after year. I canceled back in 2017 and now it's Dec. 2018 they still are attempting to renew my subscription even though I do not even use the device (I threw it out) and canceled in the previous year via phone. SPOT customer service is APPAULING. AVOID! They will try to make you jump through hoops and transfer you to different departments to attempt to keep your account open. I'm filing a dispute with my credit card company.