SPOTReviews of findmespot.com

The review from Chris in June regarding their billing practices reflects my own experience. Same thing happened that they bill you automatically. I did not catch it either and just spend over an hour trying to cancel. No way to e-mail. They put you on hold and I never got to a live person. Good product but clearly make it next to impossible to cancel the service . I will never buy one of their products again.

I have a SPOT Legend and have had it for many years. A truly wonderful machine, does all that it says on the box. So why only 1 star rating? My device is working perfectly well after many, many years and still receives satelite signals. However, after many years of great service I let my yearly licence expire. I have spent the best part of three days, on the internet, phoning distributors and trying all the telephone numbers given on the SPOT website. Unfortunately those who write their website obviously don't do much international telephoning. All the telephone numbers begin with a + then the numbers but if you don't know the country how do you put in the country code? The website site is akin to reading double dutch. I can't telephone and got no reply to my email. A great device let down by an abominable website & customer service.

So, apparently my Spot tracker service got renewed each year for over 6 years (my mistake that I didn't check my credit card bills more thoroughly). I am certain that I tried to cancel the service back in 2014 after using it for a very narrowly defined purpose. No notification via mail, almost impossible to cancel now. I will blacklist them with my CC company and suggest to my outdoor shop to at least warn people when selling that product.

Well I have finally managed to obtain a cancellation number. It took 25 minutes for a lady to answer the phone, she wanted my ESN, my account number, my address, my phone number, my email address, and I guess you could throw in my blood group and DNA as well! After going through all that she said that she could not cancel it, I would now be put through to customer service (did I say SERVICE???). After another 10 minutes my call was answered by someone with a very slurred voice who explained that the had been having some bad feed back and offered to lower the cost down to circa $140 from $260!!! I told him that I wanted to cancel because I do not stay with rip of merchants! After 12 years they have lost a customer who would have paid $140 but as they tried to rip me off I would rather go with Garmin even if they charge more. Spot leaves a very bad taste in your mouth! I am going to do a You Tube video of my disgust by destroying my Gen 3 Spot with a sledge hammer!!! Lets hope I can at least lose Spot a few customers along with all of the other people who think likewise!!!!!!

What a bunch of thieves!!! I have been a loyal customer since 2008!!! The service then was very affordable around $99. Now they are increasing subscriptions by an extraordinary amount. I guess they hope by making it very difficult to cancel you will just go away. I was told on the day the contract was due for renewal $260.92 without any prior knowledge and the chance to cancel. I am going to take this up with Visa, as I said they are a bunch of thieves with absolutely no scruples. How many other companies do you deal with that jack the price $99 then $164 now $225 that's an increase of over 100% in three years! Lets hope that Covid 19 breaks them! How they think they are going to keep customers by being a bunch of scammers heaven knows, they have lost me and my 12 year patronage!

It is so far impossible to cancel. No way to cancel online. On hold now for a very long time , one person answered, then transferred me to someone, and it took a very long time on the phone.

Trying to cancel is hard. I changed my CC number to a false one on the web site. I better not need to cancel it.

I just realized Spot has been billing me for service the last 4 years after I canceled. I just received an email saying they were auto renewing my service. I never authorized that and when I tried to stop the billing by email, they wouldn't do it. My wife called them to cancel and they wouldn't do it without me on the phone. When I called they wanted my account number (which I don't have now for years since I thought my account was closed. After speaking to a supervisor I was able to close the account but they refused to refund my money. I feel scammed.