Keianna H.
If I could give Finally.com zero stars
If I could give Finally.com zero stars, I would. I hired Finally.com in October 2024 to provide bookkeeping and tax services for three businesses. What I received was an absolute disaster: Bookkeeping services were never completed despite months of full payments. Tax preparation services were paid for but never delivered — I had to chase basic information that was promised and never provided. Repeated requests for completed financial records and copies of my service agreements were ignored or stonewalled. They falsely claimed work was done while providing only preliminary drafts for one company. Communication was abysmal. Professional responsibility was nonexistent. When I attempted to resolve the issues, they delayed, denied, and ultimately disappeared without fulfilling the terms of their own contract. After giving them every opportunity to make it right, I have now filed formal complaints with the FTC, BBB, Indiana Attorney General’s Consumer Protection Division, and CFPB. Small businesses beware: Finally.com overpromises, underdelivers, and disappears when held accountable. Save yourself the wasted money, wasted time, and extreme frustration.
Response from finallyMay 28, 2025
Thank you for taking the time to share this feedback. We're genuinely sorry to hear how disappointing this experience felt, especially given the trust placed in us to support three businesses. It’s clear that what was expected and what was delivered felt misaligned, and that’s never the experience we want for anyone who chooses Finally. There were some real missteps on our end, particularly around the tax portion of the service. Due to an internal routing error when the account was upgraded, the tax work was not sent to our CPA Partner as it should have been and we take full responsibility for that. To acknowledge this mistake, the full $1,000 paid for tax preparation was refunded. That part of the process didn’t meet the standard we hold ourselves to, and we’re truly sorry for that. That said, our team did complete a significant volume of work — 114 months of catch-up bookkeeping across the businesses which was delivered. We recognize this took longer than anticipated, and we understand how frustrating that delay must have been. However, the remaining items can’t be finalized without additional information that we’ve requested multiple times. We’ve continued to offer to complete all outstanding work, but unfortunately haven’t received the needed responses to move forward. We’re still here and still willing to finish what was started. We care about every business we support, and that includes yours. If there's any openness to re-engaging so we can fully wrap things up, our team would welcome that opportunity.