finallyReviews of finally.com

I had applied and submit all you need and you link plaid bank account waisted all my time here and I didn’t hear answer from you this is bad customer service

I am writing this to genuinely help others reconsider. I have never had so much stress with a book keeper. I have a simple business and have had many phone calls with Finally where I am lead to believe they have all they need to complete books and then find out days later they need something else. I am working on exiting this company and would pay far far more to just have a company who is organized and committed to reporting ontime.

Is this a real business? We attempted to use Finally for our bookkeeping and taxes, and it was an absolute nightmare. Sheer incompetence across the board on all levels. Any other startup operating this way would've shut down within months, but they have other revenue sources to fall back on. If bookkeeping were their only focus, they'd be out of business. We had multiple calls with the Edwin, the CEO, who was incredibly nice, and he repeatedly expressed how embarrassing this situation was for them. Our contact, Emill, was also very friendly, and I believe he did his best. But in the end, there seems to be some deep operational issues within the teams working on the books, and they basically took our $400/mo and couldn't get our very simple books in order over a period of seven months.

Do not waste your money! Cancelled my subscription 3 days after signing up and they are trying to keep the 240.00 they charged me to do book keeping I never received.

Finally.com Cost Me Sales, Sleep, and Nearly cost me $10,000 in IRS Late Fees If you value your deadlines, your business, and your sanity, stay far away from Finally.com. I hired them for bookkeeping, paying $2,950 over 7 months to get my 2024 books caught up and then maintain 2025. I clearly and repeatedly communicated that my 2024 bookkeeping had to be completed by August 8th, 2025 so I could review it over the weekend and meet my CPA’s absolute final deadline of August 11th. My CPA was sending me two emails and one text every day reminding me how critical this was which I also communicated to Finally. Finally.com assured me all along, never once hinting they’d miss the deadline until late in the afternoon on August 8th when they suddenly told me they wouldn’t have it ready. At that point, it was too late to find a backup. They essentially set me up to fail. Because of their failure, I had to cancel everything I had planned for the weekend, including four sales meetings (and sales) I lost entirely and I ended up staying up all night on Sunday to finish the QuickBooks P&L myself. I delivered it to my CPA on time, but at the cost of no sleep, lost business, and immense stress. The rep at Finally.com even suggested I just pay the over $10,000 in IRS late filing penalties and accept their work a week late. Unbelievable. After all that, I told them I’d still give them another chance if they refunded 70% of what I paid (since I ended up doing 70% of the work myself). They refused, offering only a single month refund, a slap in the face after the disaster they caused. If you’re considering Finally.com for bookkeeping, know this: they do not honor deadlines, they do not take responsibility when they fail, and they will try to get paid for work they didn’t do. My experience with them cost me money, time, and trust and I would never recommend them to any business owner who relies on accuracy and deadlines.

The worst nightmare! DO NOT USE THIS COMPANY. Although the people were nice, the execution was just that… they killed my books. It caused me more work and more money. I eventually had to refuse to send them any of the info as they messed my books up! It took months for them to get it going, and then the results were disastrous.

Our experience with Finally has been deeply disappointing and detrimental to our business. We engaged their services with the clear understanding that accurate financial reports would be delivered within 12 weeks of our start date in February. We are now approaching six months, and we still have not received final or accurate reports—neither for 2024 and or the 2025 months. Despite repeated follow-ups, our requests have been met with vague responses and unfulfilled promises. We’ve gone in circles answering the same questions, with little evidence that our documentation has been reviewed thoroughly. Communication has been inconsistent, timelines have been missed, and our urgent financial needs have been repeatedly ignored. This delay has had a real impact on our ability to make critical decisions, access funding, and plan for growth. As a small, family-run business working directly with farming communities in underserved regions, the ripple effects have extended beyond our team. We expected a professional, reliable service, and what we received instead was a lack of accountability, missed deadlines, and ultimately, a material breach of contract. We would not recommend Finally to other small businesses seeking dependable bookkeeping support. Worst of all is that I have nothing else than a generic email to contact them! You will read on the reviews that the onboarding was great, yes it was, but for those who hire them, get ready for what comes next after onboarding everything went south for us, little to no communication and we are being ask the same questions over and over.

Absolutely the Worst Bookkeeping Experience I've Ever Had Working with Finally Bookkeeping was a complete nightmare from start to finish. I paid for services like reconciling and invoicing, none of which were ever completed. Scheduling a meeting was nearly impossible, and on the rare occasion I did manage to book one, they would cancel last minute and then follow up with a suspicious email trail that made it look like I had canceled. Unbelievably unprofessional. At one point, they told me my general ledger was incorrect, then asked me if I knew why, without providing any details. They miscategorized taxes paid as personal income, which is a major and avoidable error. When I asked them to pull a simple report, they told me I should contact my former bookkeeper instead. Completely unacceptable. For five months, they repeatedly asked me to submit the same reports. I complied every time, and every month they acted like it was the first time they'd asked. When I questioned whether I was submitting them incorrectly, I got no response. During onboarding, I watched them access all my accounts, yet every time I asked why something wasn't done, they claimed they didn't have access. I went through the entire process of granting permissions again, only to be told again that they didn’t have access. Whether this was incompetence or a scam, I can't say. But it was hands down the worst, most frustrating, and most unproductive experience I’ve ever had with a bookkeeping service. This is only a handful of examples of completely unprofessional and unacceptable practices. Save your time, money, and sanity. Look elsewhere. There is no way to reply to finally's response so I am adding it here. They did in fact reach out after I cancelled my account and added reviews for others to be informed. They did not help or step in for the month's I asked for things to be corrected. This feels like too little too late and performative. They had no time to talk to me when I was a client, now I feel no reason to speak to them post termination of relationship. The only thing they could be seeking is to get me to erase these reviews. ps after the termination of contract they canceled my quickbooks one day later even though i had paid for the rest of the month. It was 50 percent more expensive to resubscribe than I had been paying.