finallyReviews of finally.com

Response from finallyJan 27, 2026

Hi Alisson, Thank you for sharing your feedback. We truly hear your frustration, and we understand that your time is best spent running your business. Our goal at Finally is to leverage our technology to make bookkeeping as efficient as possible. We would welcome the chance to connect and discuss the logic behind your transaction categorization so we can better support your reporting moving forward. We value your partnership and take your candor seriously; it is essential in helping us better align our services with your specific business needs. Best regards, The Finally Team

Response from finallyDec 3, 2025

Hello Dan, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, this is never the outcome we want for any client. Our team worked diligently throughout our meetings to address the bookkeeping challenges that arose and remained committed to incorporating your feedback in order to support your business as effectively as possible. As you know, bookkeeping is a collaborative process that relies on consistent communication to ensure accuracy. We have consistently made ourselves available to meet via Zoom to address any bookkeeping concerns you have brought to our attention, and we applied a credit to your account in good faith to help alleviate the inconveniences you experienced. While we regret that the work provided ultimately did not meet your needs for tax filing, we sincerely appreciate the opportunity to assist you. We are committed to reviewing this situation internally to ensure that we continue to improve. We would welcome the opportunity to clarify any remaining concerns or assist with any of your reporting further. Your satisfaction is important to us, and we are committed to doing better. Thank you again for your honest feedback. Best regards, The Finally Team

Response from finallyDec 3, 2025

Hello James, We are truly sorry to hear about your experience. Please accept our apologies, this is certainly not the high level of service we aim to provide our valued clients. We understand this situation has caused you significant frustration and we are committed to making things right. To quickly locate your account and start the investigation and resolution process immediately, I've just sent a request to you via Trustpilot for additional details to assist me with locating your account. Once you provide those details, we can properly address the concerns you raised. Thank you again for bringing this to our attention. We look forward to resolving this for you right away. Best regards, The Finally Team

Response from finallyDec 12, 2025

Hello Lisa, Thank you for providing your feedback. We sincerely regret that your recent experience did not meet your expectations, and we want to assure you that our leadership team is currently investigating the issues you have raised. Upon reviewing your account, I can confirm that our team is actively working with you to ensure that you receive all of the bookkeeping services for which you have paid. We appreciate your patience as we work collaboratively to gather the necessary data, finalize your bookkeeping, and continue to provide you with support. Best regards, The Finally Team

Response from finallyDec 3, 2025

Hello Chris, We sincerely apologize for the frustration you have experienced. We are treating your detailed feedback with the utmost seriousness and are actively reviewing your comments with our senior management to understand where these critical failures occurred in our process. We recognize that your account involves complexities and specific requirements for proper reconciliation. We're glad to see that our team was able to assist you with finalizing your last month of reporting. Thank you for giving us a try. We truly value your business and are committed to using your candid feedback as a critical catalyst for improving our operations moving forward. Best regards, The Finally Team

Response from finallyDec 12, 2025

Hello Donna, Thank you for taking the time to share your feedback with our team. We are sorry to hear about your experience, this is certainly not the service standard we strive for at Finally. I was able to review your account, and I see that the team actively addressed the miscommunication during your onboarding and worked toward a resolution with you before your account was cancelled and closed. We appreciate you bringing this matter to our attention. Please be assured that your feedback will be used to train our representatives so that we can prevent this issue from occurring in the future. Best regards, The Finally Team

Response from finallyOct 16, 2025

Hello David, Thank you for bringing your concerns to our attention. I am genuinely sorry to hear that you've been experiencing communication issues with our team lately. That is absolutely not the level of service we aim to provide, and I apologize for any frustration this has caused. To thoroughly review your account and address this matter directly with the team, I have requested some additional information from you. As soon as we receive that information, we'll reach out to you immediately with a clear path forward and make sure this is resolved to your satisfaction. We value your business and are committed to restoring your confidence in our service. Best regards, The Finally Team

Response from finallyOct 13, 2025

Hello Emily, We sincerely apologize for the frustration caused by the repeated contact. We have addressed this matter with our internal teams to ensure you receive no further communication from us. Thank you for bringing this issue to our attention. Best regards, The Finally Team