finallyReviews of finally.com

We are having the same issue as many other companies with Finally declining all transactions on our corporate cards with zero notice or explanation. We were set up with autopay and they received their money in full each month and could not provide us with the common decency of letting us know in advance of any issue so we could make necessary adjustments to our vendor payments. This is a very poor way to conduct business and very unfair to consumers.

DO NOT USE THIS COMPNAY!! They were very "helpful" in their sign on process and called/emailed almost daily. We always made our payments on time and had our cards for around 3 months. The company abruptly canceled our cards without warning and we had employees out of town that were stranded and ended up having to use their own personal bank accounts to fuel up. It has been an absolute nightmare to switch all of the accounts we had on autopay from these cards. Everyone we've spoken with in customer service keeps telling us it's a risk assessment and cannot give us any more information. If I could give a zero star review I absolutely would. Steer clear!

We experienced the same issue as several others. Without any notice or explanation, they reduced our available credit to zero the day after our most recent payment posted. We have been a client of theirs for almost two years and never had a late or missed payment. When I reached out for an explanation, I was given the old I cannot give you any details but here is an email to reach out to...with no further response of course. DO NOT use this card, not only are the rewards mediocre but the integrations often glitch and have issues. This is by far the worst corporate card we have ever used as a business, and the customer service is nonexistent!

The worst customer service ever. I had to call 21 × to finally reach a human being to tell me that the card that I was approved on want working instead i was unapproved. How does that happen?What a waste of my time

As others have mentioned here, finally reduced our available credit to zero at close of (their) business on Friday. No warning, no explanation and no one there to answer calls. We drill water wells and our business runs 24/7, so this was naturally, problematic. Do NOT consider using them for your corporate cards! Our account was always paid on time and we even chose to make additional payments before the due date. This was not because we were in danger of nearing our credit limit, but rather we’ve ALWAYS made weekly payments on our credit card accounts, because we prefer to spread out the spending week by week. Previous cards we’ve used would bill us weekly, because it was our preference but these guys said they would set up auto pay for once a month and we were welcome to make additional payments if we wanted to. I also find it interesting they went dark on us just after our most recent payment had posted. Run away, far away! Terrible company!

I'm an award winning software inventor, former executive at fortune 500 companies, and was a very vocal fan of Finally.com - - I'm sure I've sent them dozens of customers, for which I received no revenue share of any sort. I got a different "reward." Today all my business cards were immediately shut off. No warning, no requests, no discussion. I just got an error message when trying to create a card and reported the bug to CS, who sent me a vague message saying risk reviewed my account and didn't even admit my account was completely shut down. I've always paid my bills on time, and I was told if I wanted to know what happened / the rationale, I have to send them an email and they will get back to me with an explanation within 30 days. My company is not yet profitable, so perhaps that was their rationale, but I'm sure a lot of their customers are not profitable -- I years of runway and offered to pre-fund my account so they have no credit exposure, so I wouldn't have business disruptions. They completely ignored that offer and repeated to submit the request to ask why I was shut down.

Zero communication from Finally. They set an "appropriate" credit limit of $0 without any notice. This caused cards to get declined as we have guys out on the road over a weekend. Trying to get guidance on what caused the issue, and surprise surprise, no communication again. There are better options our there. Luckily, we were in a demo period and all of our employees in the trial run still had other corporate cards to use. Avoid Finally if you require reliability.

I own a small business and have several people that travel in my service department. We issued them your credit cards a little more than a month ago. We paid our first payment last week of $38k. Friday evening you turned all of our cards off. I had guys stuck at airports or some missed their appointments with customers. We tried calling with was no more than a robot. emailed them multiple time with no response. Capitol one has my Business now.