finallyReviews of finally.com

THEY'VE GHOSTED ME! I had such high hopes! Their whole ad campaign is that bookkeeping will "finally" be easy, clear and streamlined. I had one guy assigned, he was gone the next week, new lady. Then she dropped out of communication and I had a new guy. We would talk about an issue, or clarify an expense or deposit, they would say it was resolved and then I'd go into my Quickbooks and they had not done so. SO disappointed. And now I have emailed them for over two weeks with no reply at all. I can't even find a way to cancel services on their website.

Their support is based online and you will need to schedule a 30 minutes meeting that takes a week. Is already the first quarter if the year and still don't have my report from 2024. They just charged your credit card and no results.

Disappointed and Misled – Avoid This Company I had high hopes for this company based on the positive reviews, but my experience was completely different. They overpromise and underdeliver, leaving me in a terrible position. I trusted them to complete bookkeeping for two companies, but after two months of waiting, I had nothing to show for it. When they finally claimed the work was done, it turned out they had only completed books for one company—and even that was incomplete and ignored my instructions on transaction categories. Now, I’m up against a deadline with the IRS, and if they had done what they promised, I wouldn’t be in this situation. Throughout this ordeal, communication was nearly nonexistent. They never responded to my concerns until I asked for a refund, and even now, my account rep is still ignoring me. The only competent part of this company seems to be their billing manager, who refunded my payment immediately with no questions asked. That tells me they expect complaints and would rather issue a quick refund than actually fix their mistakes—probably to keep people from speaking out. If you need real bookkeeping, pay for an actual CPA or reputable bookkeeper. Don't make the mistake I did. This company is shady, misleading, and simply not based in the U.S. as they claim. ====== Update..they did call me to offer to pay to remove my review.

Unfortunately, due to an emergency with a client experiencing a whole house flood I was unable to attend my initial scheduled demo on December 30th at 7:30a MST/9:30EST with their sales rep. We rescheduled for today, January 6th at 2:00p MST/4:00p EST. Each time I’d click the Zoom link in the calendar invite Zoom would attempt to launch then crash. Each time a message would pop up asking if I wanted to send a crash report to Zoom and provided a number to tech support. Luckily Zoom answered promptly and had me back up and running by 2:03p MST. I was just saying thank you’s and goodbye to the kind rep at Zoom when the sales rep called twice back to back, so I silenced the call to finish up as I would be on the Zoom shortly to explain. Unfortunately by the time I was ready to join the zoom call at 2:06pm I’d already recieved a surprising text from the sales rep informing me that he felt disrespected and that he would be disqualifying my inquiry. The exchange that followed was unfortunate at best. After confirming he would ‘disqualify’ my inquiry the sale rep wrote: “When April rolls around and you become 2 years behind on taxes it’s going to be fun to pay someone thousands to get the books caught up! Best of luck sir.” The sales rep had a wonderful opportunity to be understanding, take things in stride and to assume the best in this situation but instead he chose to insult myself, my business, and show a lack of integrity. If insults, threats, and low blows are the way Finally does business, I’m sure glad I dodged that bullet. 😬

I've hired them a year ago. They were terrible. they did not work at all. I had to do everything myself. they were expensive and put me in a lot of trouble because of their incompetency and laziness. NEVER HIRE THEM

If you want to have a Banking partner that will lie straight to your face, these guys are to go to. I originally opened an account with these guys for my business to assist with my spend and expense management. I was approved for a $20,000 initial credit line and all was great for the first few months. I continued to use the credit line, pay it on time (never missed a payment) and it was overall very helpful. Then out of nowhere, I was informed that I was getting my limit dropped to $5,000, which at first I was annoyed, but it was explained to me that Banking partners were changing and so were the requirements for getting and maintaining a credit line with them. After some back and forth, I had no choice but to accept these changes. I initially thought about changing providers (perhaps Expensify or Divvy), but after some back and forth with my account manager, I was persuaded to continue with them and give them a chance. I was informed that after more on time payments, I would be able to get my credit line increased back to the original $20,000 that I was approved for (and was using for months originally). I continued to use this credit line of $5,000 each month and made sure to make all payments. I connected with my account manager again to see about when I would be able to get my credit line increased back to $20,000 since purchasing supplies was starting to become a pain with having to always split payments since my limit wasn't high enough. I was ignored for days. Then out of nowhere yesterday, I was blindsided with Finally informing me that my account was being closed. No further explanation was initially offered. I literally had to send email after email and make multiple calls to them to get in touch with someone (who wasn't even my account manager). I was then given a complete and total vague response stating that my account was closed because of my business industry. This guys are a joke. I now have to spend hours back at square one finding a new provider, as well as resetting and transferring all of my spending data to a new platform. I informed them of this and I was met with crickets. These guys are not business friendly. They act like they care when in reality they could give a damn. They have royally screwed me for the month as I was expecting to be able to use this credit line to purchase supplies and other materials on a net 30 while waiting on incoming A/R. They took advantage of my kindness, lied to me multiple times and then ghosted on me when I have done nothing but be reliable. Total joke and I hope that they go bankrupt themselves.