Branan H.
Transition from VPP tokens to ASM tokens
We had a staff member that decided they would be switching us from Apple's VPP service to ASM and in the middle of it started complaining that the filesets for the apps were not being pushed out. I was able to get in touch with Filewave and the tech was able to determine that the filesets did not know which authority to use to install them since they were jumping back and forth with a legacy token versus the new token. Some homework was given that day to see if it would work. The next day I was able to schedule again with the same tech and several more things were passed back and forth to fix it further. The tech gave me some homework things to do later that night when people would be off the system and the next day, I scheduled one more appointment with the tech to figure out one last part of the puzzle of not having the devices connect. We are running again. Not completely smoothly since we have some clean up to do, but the persistence of the tech to help out was excellent.
Response from FileWaveDec 17, 2020
Hi Branan, We strive to always provide the best product, support and customer service possible. Thank you for sharing your personal experience with our support team. Our team works diligently to find the best possible resolutions for our customers. We greatly value customer feedback and are proud to be such a valued partner for you and your team. Please feel free to reach out to me directly at any time if I can be of assistance. Mary Shores FileWave Customer Success Manager [email protected] 1-888-345-3928 x 100