Laurel P.
Customer follow up lacking
My purchase was easy and ladies were friendly and helpful. However, when I called about hating my tile and wondering if I could return, I have called 3x and stopped in once. Each time I was told I would be gotten back with as to whether or not I could return or not. I have received no return phone calls. No matter what the answer, I just need an answer!
Response from Fike Bros Carpet One Floor & HomeMay 5, 2017
Laurel, I want to apologize on behalf of our entire staff and organization that you did not receive a response to your concerns. I will be looking into the situation personally and will be contacting you within 24 hours. My sincere apologies.

