Sophie H.
Unfortunate server malfunction, but now decent service, waiting for bobblehead
I ordered a custom bobblehead on May 9th with the VIP option and expedited shipping. The first problem arose when I got my confirmation email. Although the website proclaimed I would get a face proof in four days with the VIP option, the confirmation email informed me that I would actually not get a proof and they would just ship it when they finished. Slightly annoying but fine. The second problem, however, has been the complete lack of communication. Although I was told I would receive an email when they shipped the bobblehead, I haven’t received an email since the automated confirmation one. I’ve sent two emails inquiring about the status of my order and received no response. At this point I am quite concerned that I not only wasted $160, but also that I’m going to have to tell my friends that I messed up and the bobblehead we ordered as a surprise for our band director isn’t coming. It sucks, because we were all really excited to give it to him. The rest of the reviews on here seem to have good experiences, so maybe they’ll come through. I’ll update you if I hear anything. Update: I have recieved emails from the company now, and the bobblehead appears to be being made. I’ll update one final time when I get it, but ever since I got the first email they’ve been very helpful. I got a refund for the VIP service with no hassle and I’m very excited to see the bobblehead when it arrives. Slightly disappointing the malfunction meant it wasn’t here on time to gift before the end of the school year, but I look forward to giving the gift at band camp or during a break from college. Update 2: I was very late in updating, but I did get it in time to give it to my teacher at band camp. It looked amazing and he loved it.
Response from Figure BobbleheadJun 13, 2023
Have a good time! We are Figure Bobblehead! Sorry for the late reply. During this period of time, there was a failure in the background of our website, which prevented us from logging in to the background and checking the order information. So we do not contact you immediately. Please check your email box and our service had sent email to you. If you want to continue production, we will expedite it for you. Of course, if you don't want to continue, we can cancel the order for you. Sorry again for our delay.




