Anne M.
am very disappointed with my experience…
am very disappointed with my experience with 5410. My concerns began when I received compounded tirzepatide and had questions about the medication, the pharmacy, the dating of the vial, and how long it was considered safe to use after first puncture. I contacted the company looking for clear, straightforward answers and documentation that would reassure me about the medication I had received. Instead, I found the responses confusing and unsatisfactory. I was repeatedly reassured that the medication was safe to use through the BUD, but my specific concerns about using a multi-dose vial after it had been punctured were not adequately addressed. When it comes to an injectable medication, I expect transparency about the dispensing pharmacy, storage and handling, beyond-use dating, and how long a vial should be used after it is first punctured. I should not have to repeatedly pursue a telehealth company or pharmacy to get clear answers to basic medication-safety questions. I ultimately requested either a replacement vial or a refund because I was not comfortable with the situation. Unfortunately, the way my concerns were handled has left me without confidence in this company. I am sharing my experience so that others considering 5410 know what questions to ask before ordering. I strongly recommend confirming exactly which pharmacy will dispense your medication, the vial size and dosing schedule, the BUD, and how long the company and dispensing pharmacy instruct you to use the vial after the first puncture.




