Tara C.
Terrible experience. Incorrect shades and bad customer care.
Don't believe their skin shade quiz! The recommended shade of concealer was way too light, and also arrived in a bottle that had been tampered with as the seal was broken. They sent a replacement in a darker shade out but it was still too light, and also much pinker than in their photos. I asked for a darker one to be sent, but instead I was refunded for the concealer and told to keep it for a friend. All I wanted was a shade that worked for my skin tone. So now, in order to try a darker shade I'd have to buy a new one and pay for shipping again which seems very unfair when the quiz they offered was completely incorrect and the photos on the website are really misleading and not reflective of the shades. I would have much preferred to send back the two for a darker shade which hopefully would have matched my skin tone. Although who knows what the colour of it would actually be. Do not purchase this product unless you have tried it in real life! The shades on their website are not reflective of real life!
Response from Fièra CosmeticsOct 31, 2024
Hi Tara, Thank you for taking the time to share your review. We're sorry to hear that you weren't happy with the shade that you received! However, we are relieved to hear you were offered both a darker shade and, when that wasn't a fit either, assisted with our 30-day money-back guarantee and issued a refund. We understand how frustrating it can be to select a shade online. While most of our customers find our shade match quiz to be an excellent tool for identifying their perfect fit, it'd be our pleasure to work with you to find your best match. We kindly ask that you respond to our request for more information so that we may assist you further! We look forward to hearing from you, Katherine from Fièra Cosmetics