Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra CosmeticsOct 19, 2026

Hi Lisa, We're truly sorry to hear about your disappointment, especially after having positive experiences with our team in the past. This is certainly not the experience we want for our customers, and we'd love the opportunity to look into this further and help find a resolution. Our Customer Happiness Team has reached out to request a few additional details, and we're currently awaiting your reply so we can investigate further. We truly appreciate your patience and hope to hear from you soon so we can work toward making things right! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsSep 4, 2026

Hi Connie, Thank you for taking the time to share your feedback. We’re sorry to hear that there was confusion regarding our refund process. Fièra Cosmetics offers a 30-day money-back guarantee, and we’re happy to accept returns within that timeframe. When you contacted our Customer Happiness Team, we provided the return instructions and explained that once the returned products are received, the refund will be processed. We also provided the option to share your tracking number with us so that we can help locate the return and expedite the process when possible. We understand that waiting for a refund can be frustrating, and we’re always happy to assist with any questions throughout the return process. If you have already shipped your return, please reach out to our Customer Happiness Team with your tracking information so we can help monitor it. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsAug 28, 2026

Hello Melody, Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you are with the updated Luxury Concealer, especially as a longtime customer who loved the original formula. We completely understand how frustrating it can be when a product you’ve relied on for years changes. The formula itself should not have changed with the updated packaging, so we’re sorry to hear that you’ve experienced such a noticeable difference in the texture and coverage. We’d love the opportunity to help. A member of our Customer Happiness Team will be reaching out to you directly to learn more about your experience and see how we can best assist. We truly appreciate your loyalty and your honest feedback. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsAug 12, 2026

Hello Shirley, Thank you for taking the time to share your feedback. We’re sorry to hear that you didn’t see the changes in your skin that you were hoping for. After reviewing your account, I was able to locate an active subscription associated with your order. I’ve gone ahead and cancelled the subscription, so you will not receive any additional recurring shipments or charges moving forward. We completely understand that skincare results can vary from person to person, and we’re sorry that our products weren’t the right fit for you. We appreciate you giving Fièra a try and hope we were able to resolve your concern. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsAug 10, 2026

Hello Debbie, Thank you for taking the time to share your feedback. We’re glad to hear that you’re enjoying the product, but we’re sorry for the confusion regarding your orders. After reviewing the account associated with your email address, we’re not seeing any active subscriptions for any products at this time. However, we’d like to look into this further to make sure everything is correct. A member of our Customer Happiness Team will be reaching out to you directly to review your account and assist with your concerns. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsAug 3, 2026

Hello Lisa, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to find that neither shade was the right match. Finding the perfect concealer shade is so important, and while many of our customers find that mixing two shades together creates their ideal match throughout the year, we understand that this isn't the right solution for everyone. We understand how frustrating it must have been to feel that your concerns were not addressed in the timeframe you expected. A member of our Customer Happiness Team will be reaching out to you directly to review your experience, discuss the shade options available, and ensure we work toward the best possible resolution. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsJul 6, 2026

Hello Janice, Thank you for taking the time to share your feedback. At Fièra Cosmetics, we offer a generous 30-day money-back guarantee because we want every customer to feel confident in trying our products. We're sorry to hear that you don't feel the product worked for you. We'd love to get a little more clarity about your experience so we can better understand your concerns and determine how we can best help. A member of our Customer Happiness Team will be reaching out to you directly to learn more and work with you toward the best possible resolution. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsJun 26, 2026

Hi Karen, Thank you for taking the time to share your feedback. At Fièra Cosmetics, we offer a generous 30-day money-back guarantee because we want every customer to feel confident in trying our products. We're very sorry to hear that you didn't see the results you were hoping for. Everyone's skin is unique, and sometimes a different product or routine is needed to achieve the best results. A member of our Customer Happiness Team will be reaching out to you directly to learn more about your experience and see how we can best assist. We truly appreciate your feedback and the opportunity to make things right. Warm regards, Victoria from Fièra Cosmetics