Zoue
I'll never buy again
Changed formula = not the same product! Wasted money! I expected to receive what i ordered instead i received changed formula and packaging IT WASN'T announced in their website, so THIS WAS A SCAM!!!!!
Response from Fièra CosmeticsApr 1, 2026
Hi Stefka, Thank you for taking the time to share your experience, we’re really sorry to hear how disappointed you were. This is not the experience we want anyone to have, and we completely understand your frustration. We want to reassure you that while we have updated our packaging as part of a recent brand refresh, the formula itself has not been intentionally changed. That said, we never want to dismiss how a product is performing for you, your feedback about the texture and wear is important, and we take it seriously. We also sincerely apologize that our communication didn’t feel helpful or clear during your interaction with our team. We can see how that added to your frustration, and that’s not the level of support we aim to provide. Just as a reminder, we do offer a 30-day money-back guarantee so you’re never stuck with something that doesn’t work for you. We’d still be more than happy to make this right for you and ensure this is properly looked into. Thank you again for your honest feedback, it truly helps us improve. Victoria from Fièra Cosmetics