FieldEdgeReviews of fieldedge.com

We have been a customer for many years and have always had great service. Based on company needs we are now trying to do in-house development to report on data in both Desco and Quickbooks. To test these new reports we needed to bring up a test environment. In reaching out to FieldEdge ESC I was immediately put in touch with customer service rep Robin Wilson who quickly and fully understood our objectives and developed a plan to support our efforts. In one simple phone call we were all set to move forward. That level of support deserves kudos.

Pros: As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be. Cons: We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team.

Very easy to use and quick to pick up. The help center is convenient and the support staff is speedy and efficient whether you call or request to chat online.

Lyuda R is the best Rep for FieldEdge. The most important thing with FieldEdge is who take care of you. We are with FE over 2 years we had hard time in first to complete or need what we want because of support service. As we go FE improve a lot technical and service support. Right now is much better then was before. Also our Rep Lyuda doing GREAT JOB I'am very happy and impressed how she take care of our needs. Other things: I like simplicity of using FieldEdge and as you know how it works. Price for software compare to the others is good so this was a huge impact to make a final decision. You cant do anything after completed. Change notes, change payments. I think it will be beneficial if there be some kind of the Administration account just in case.

Our company has had great results using Field Edge. It has streamlined our processes and allowed us to focus on our customers instead of endless amounts of paperwork. The customer service that we receive from tech support and our service rep is outstanding.

Fieldedge is great!!!!! It is user friendly and the techs understand the mobile side of things great. Anytime I have a problem or question, Robin Wilson, is on the ball. She has been excellent at helping me and making things easier for us. I highly recommend FE to anyone.

Can't say enough about FieldEdge and what it has changed for our company. We began looking almost two years ago to take our company to the next level and chose FieldEdge to help us get there. We are able to customize the program in so many ways to fit our business to track the things we want to. They are always updating the software based on customer recommendations! The customer service and support are hands down the best there is! You won't regret using this software!

Field Edge has a great support system. Especially Megan Hardt. I can call or email her when I come across an issue and she is right on it. She gets back to me quickly with answers or gets me to the right person. Thank you Megan!!!