fi.google.comReviews of fi.google.com

Google Fi Has absolutely the worst customer service/technical support I have ever received from a cell phone company. I've only been there a few months and I guess I assumed that Google would have decent support. It is terrible.

I have been a long-time Google Fi customer, and although not perfect, I have consistently recommended Google Fi because of their customer service. Sadly, I am embroiled in a nightmare support interaction. I pay monthly for device protection; unfortunately, I broke my phone screen several weeks ago. I then submitted a device replacement claim and there was a significant delay in receiving the replacement phone "because of a bug in Google's systems". Disappointingly, when I did receive the replacement phone, it was broken. To make matters worse, Google will not replace the broken phone that they provided as a replacement to my original phone until I send their faulty phone back for them to "review." This will result in me being without a phone for 5 to 7 days. As a fireman who relies on his phone for life-saving communication, this is unacceptable (as it would be to any modern human). Google is clearly working to reduce costs in support services, resulting in a service level that I consider unacceptable.

When I joined Fi, almost two years ago, it was great. I joined because they used T-mobile, US Cellular and Sprint towers, so I had great service everywhere. Now, they've dropped all but T-mobile, and since I live in a rural area, I hardly have any service anywhere. They don't support roaming, so if I'm not connected to a T-mobile tower then I don't have service. To make matters worse, their customer service is the biggest joke in the industry. When I first asked about having no service, instead of just telling me that they dropped support for the other towers, they literally told me to drive out to one of the areas where I had no service and then contact them back so they could troubleshoot the problem. Really???

I have been using Google Fi for 2 years and the coverage is decent (truthfully better than Mint mobile). However, their customer service is an absolute joke. It is the sole reason that I am swapping to Verizon. For a multi-billion dollar company, you would expect a lot more. Straight Talk has a better customer service experience than Google Fi.

Absolutely terrible customer service. I've been trying to activate my Youtube Premium subscription that comes with the plan for almost 2 months now. I have an email thread from their customer support with 27 emails from them saying "Thank you for your patience, the engineering team is working on your case". As mentioned, it's been almost 2 months. PATHETIC.

This company is cheating people out of their service. Just activated on April 7th. My wife and I both. It says we have 16 days left on our cycle but is also telling us we have to pay 2 weeks in advance to use the remainder of our service that was already paid for. They never stated upon sign up that you have to pay in advance to keep your service. This is illegal! Not a happy customer! Lawsuit Google FI if this isn't fixed!

Google Fi only has customer support that can tell you to turn on and off the airplane mode on the phone. If that doesn't work it is to remove the SIM and put it back in. Neither of these solves anything to get the data service working.

If I could write a 0 for customer service I would. I love my phone and the physical cell service is decent however if you need to talk to this company it's god awful. They tell you on thing then do another every time, they're consistent in that regard. My phone replacement was approved on March 30th as of the 10th still no word, no tracking number and no response like I was promised from a supervisor within 48hiurs. It's been 4 days since they promised a callback in 2 days what a absolute joke . They'll take you money every month but screw you if you need help or want to use your replacement service you've been paying for for years