fi.google.comReviews of fi.google.com

Google Fi has been charging me for 2 device protection fees for 27 months. I've only had one active device the entire time; the other was traded-in/returned to them. I've also only been paying for usage of one phone, so I'm not sure what device they were pretending to protect. It's $5/month for protection (so $10/month in my case), so they bank on the customer not noticing. Once I did, they refused to refund me because I didn't go into my account and cancel the protection on the inactive device, so it's a valid charge. What? The protection plan should automatically end when the device is inactive; what a way for a multi-billion dollar company to take advantage and then to not even rectify the situation. I've been with Google Fi for 5+ years, but I'm now looking to make a change.

When I switched to Google Fi, I had been with Boost Mobile for 20+ years. I switched because Boost had absolutely zero service where I moved and I needed a plan that didn't break the bank for 5 people... Fi has been decent for the most part but I have had the worst experience with buying phones. They use a bait and switch ad which advertises "buy and activate and keep service for 120 days to keep instant rebate." Shortly after activating, messages to "transfer a number from another carrier or lose your rebate" start coming. When you call to ask for clarification, you learn the fine print says you must keep active for 120 AND import a number... It doesn't matter my daughter is not a new customer, she lost her old phone and access to that email with it, so we created a new Fi profile with a new email and removed the old profile. They call that a new account, and won't help to reconciliate the two accounts into one. Great work for a multi billion dollar company to pad the bottom line off the backs of its customers with fine print... Just be sure to assume anything you buy from the Fi store will be full retail, not the advertised price. Yes, there is a little blue hyperlink to "see details" but their idea of "new customer" and "old customer who needs new phone with new email" are incompatible. Old customers needing new phones and new phone numbers with a new email get no consideration at all.... With all that being said, the service is great and I can use my phone most places I travel to with rare occasions of loss of connectivity. I travel on a lot of rural roads and that is impressive. Google Fi is a great carrier for phone services. Data is a bit slow in these rural areas but still usable. If they could bring their customer appreciation levels up to match the quality of the phone and data services, it would be a complete winner

I switched to Google fi because I figured they would know how to run a cell phone company wrong big time and nothing but problems since I switched I don't have the time or the patience to call every other day because of having issues so I have decided to switch toT-Mobile hopefully I have better luck with them google if u read this you have major problems internally fix your issues you're absolutely disgustingly horrible go back to California and get out of Boulder

I've had these guys service for 5 years a few little hiccups here and there but I'm telling you these guys come correct. Anytime we've had an issue with service or I somehow had to order a new SIM card or something without even contacting customer support if there is an interruption in their service that they are aware of and you were without service they compensate you for your bill without contact. I've received two months service because of issues they've had to deal with they have great service great deal on phones amazing financing it's Google let's go. Great service no issues let's get them new phones.

The data connection in Geneva is very unreliable, which makes it hard to buy a ticket when a bus is about to leave. Often zero data connection, other times uselessly slow. If I restart my phone, I get 5g for a while, then it goes bad again. This is my 6th trip to Geneva with Fi, and it worked well in the past, including 2 other times with this same phone.

I have been a Google fi customer for over seven years. I recently purchased a new pixel 9 Pro XL. Unfortunately, the phone arrived with a chipped lens right out of the box. I contacted customer service to request a replacement instead of a new phone, I received a used/refurbished one. I have now spent almost three hours on the phone with customer service, over the past three nights, they are refusing to send a new replacement and will not allow me to speak with the supervisor. This is unacceptable service for a loyal customer. I am extremely disappointed with Google fi here.

Google Fi is NOT unlimited data. The data is greatly slowed after a certain amount is used. The bill was NEVER what they originally advertised ($65), it was always more ($72 - 100). At some point during and after my overseas deployment, I could no longer send texts to Apple users and my verification to access bank accounts didn't work.

The support is so subpar that I have been asked the same question multiple times by the same rep, and have to repeat information, and given answers that "are a different answer" but are the exact same instruction. Almost convinced it's an AI and not a human. It's compulsory to use the app in order to perform basic functions such as to manage your voicemail greeting. They removed that feature from the website and also from the phone dial-in menu. You might not have luck receiving MMS if you don't have the app. The phone I was sold was advertised to have an unlockable bootloader which was ultimately not possible to achieve.