joan F.
Don't waste your time and money. I am writing this review during the…
I'm writing this review during the busy Christmas holiday season in the hopes that somebody else will not have to go through the heartache that we are going through. We placed an order with this company last weekend on Friday. They didn't get around to shipping it until Monday. I asked them to send it by FedEx and overnight instead. I got a phone call on Tuesday telling me it would be a delivered on the 12th of December. I had specifically said several times in my conversation with her that it needed to be here for a Christmas party for some young kids on Sunday. I even asked for a Saturday delivery if necessary which is extremely expensive as well just to cover myself. When I realized that they made a mistake the first time, she said that they were sending out another parcel. It would be here today. She guaranteed. At 5:00 a.m. this morning. Neither one of them had even left their loading dock. And of course it's going to take five to seven business days to return the money that they so desperately needed to have before they could even think about shipping my parcel won't be returned. I have screenshots from FedEx that say that the parcels never left their loading dock and I don't know if this company is a scam or what their game is. But you know what if you can't send 100 jars on time then there's a really big problem. They tried to say that FedEx never bothered to show up. Well, I have never known FedEx to be unreliable that way. Now I have to you know spend more money and about five times more to get the stuff delivered by Amazon if I'm lucky because I don't feel like breaking these kids hearts. Nice one! If you don't actually need to get your parcels then I suppose they're fine.
Response from FH PackagingDec 11, 2023
Hello Joan, Thank you for taking the time to share such a detailed review. We would like to apologize for your negative experience with us at FH Packaging. We wanted you to know that we have used your experience within our customer satisfaction process to be sure we don't make this mistake again. Please contact us at (951) 848-7680 if you wish to resolve this issue further. We look forward to hearing from you and working towards earning back your business. Customer Care Team FH Packaging



