FHE HealthReviews of fherehab.com

The techs and nurses constantly on their personal cell phones. They are checking vitals every 2 hours when it was supposed to be every 4 hours in detox. Waking you up at 5:30 am and then screaming breakfast at 7:00 am. Clearly the Egyptian owner is cheap and not paying licensed professionals for treatment. I didn't go to one group but the one group I tried to give it a shot, the instructor (if that is what you call them, when they have probably been sober 2 months if that) doesn't show up. The food is horrible, i would rather go to a homeless soup kitchen than eat that garbage. They knock on your door every 15 minutes if you are not a smoker, then they ask me why I don't smoke or vape.? LOL, so the dietician asks me why my blood sugar is so low (56) and i told her the nurses were over medicating me for my diabetes and I have high BP. So she says ok we will give you a late sandwich so it will bring it back up. I was given the saltiest turkey sandwich, and they take my BP later that night , it was 160/115. Then they ask me if i just smoked a cigarette at 3am. I stayed for 5 days and AMA'd, and then the case manager tried to threaten me that I will die if I leave. I left the next morning. Terrible place

FHE response is untrue. I was a patient there. They state that they made :"several attempts to contact" . How could they contact me unless I was a patient there? They do not respond to issues having to do with roommates who stay up late, making lots of noise disturbing others who want to sleep at a normal time at night. Roommates often live like pigs. This is a photo of a bed where a roommate sat in her bed. Also shower curtains are too short. Bathroom floor floods. It took days to get the shower curtain replaced, only after repeated pestering. They put a schizophrenic, violent person in an apartment with me. Only after three days of my raising red flags and saying she scared me, was she sent to a psychiatric hospital. (She threatened to burn the place down). I felt very unsafe in a place where you are supposed to feel safe. The general atmosphere encourages cliques. If you do not smoke tobacco, be prepared for people vaping during group. And wherever you go you accosted by secondhand smoke. I had Dr. Charlotte Byrd Wilkins as my therapist. Awful. The woman is full of herself. One of the least compassionate mental health professionals I have ever met. She spent most of the sessions talking about how wonderful she is, how educated she is, about her family. Anything but the person in front of her. One session she spent yelling at me. I begged another therapist to take me on, to no avail. Because of Dr. Byrd Wilkins I left FHE more damaged than when I entered. The living quarters are filthy and rundown. The rules of group were not explained -another client there bullied me for having shared one of my vulnerabilities during group. This same client visited a friend of hers in my apartment, holding a lit cigarette. She was not held accountable by staff. My roommates played the race card with me when I complained about their excessive noise at 11:30 pm. After that I never felt safe or comfortable at FHE again. Lousy mental health treatment. I had to pester to get a shower curtain long enough to prevent the floor from getting soaked. One of my roommates was Baker Acted while she was at FHE

Called and emailed like they said in the rebuttal they gave to my review....and they put me on hold several times and have not answered my email. This place is rapidly going downhill. Do not go here. There are other programs for first responders.

Admissions was pushy and made it seem like they were calling to "check in". I was given a false sense of what the program provides. Massage!! 5 minutes of a seated back massage in a dark group room. They refused to provide the appropriate medications and supplements and told me numerous times that I would have to talk to the doctor. No doctor available. The intake was humiliating. A skin check and urine test done in an open bathroom that was visible to people in the intake room. My room had a camera. Nobody told me that. I came out of the bathroom to get dressed, so who knows who saw my nude body. Living conditions in an old, dark hotel-under lock down. I was highly disappointed and left after 3 days.

Admission lied in my face about what would be allowed here and what is treated there. Come here to be treated like a criminal. Do not come here for ASD or ADHD or similar. The intake process alone is bad for that condition. Over 100 phonecalls in one month from admissions, a lot at wildly inappropriate times. Borderline harassment. Upon attempting to call my advocate, they did not answer and I was told that I can either check in now or leave. My Advocate was not going to be able to call me back immediately so I left to avoid being checked in to a place that has a hard time giving you the truth depending on which department you're talking to. Now I'm on the street in another state until I figure out what to do. Admissions called me after I left and continued to harass me despite hanging up multiple times. This place really needs to take it easy on the harassment. I used the last of my money to travel here from c t only to be lied to. Standard american healthcare, Doctors are locked behild terrible admin and program directors. Shame on all of you and your bottom line.

I can't say how disappointed I am with this organization. My son went in for two days and then checked himself out. What? He immediately found a source of drugs and got high. Within a couple hours, we, the family who are all out of state, were able to talk our son into returning. We feared for his life! He could barely speak due to the heroin, but he was on his way back to the facility. I called ahead to let them know he was returning, but FHE (Sunlight Recovery) would not allow him to return. Even after pleading with them that this was a life or death situation, they told me to have him call in the morning and they would think about letting him return. What? Does this sound like a place that puts addicts first? Is this a place that really cares? I'm sure they will keep the several thousands of dollars in deductibles as well. Horrible! Horrible! Horrible! Luckily we were able to reach out to my son's minister who went to find him, picked him up, and allowed him to sleep at his place until we were able to fly him back to his family. I hate giving this place even one star. They almost cost my son his life. Don't be in the business pretending that you want to save lives if you are only interested in lining your pocketbook. I would recommend that anyone who reads this, finds a different place that really cares!

My partner, an elderly female struggling with anxiety and depression, stayed at FHE Health for four weeks, starting in late February. Her primary therapist and I agreed that an additional two more weeks would be helpful so she could undergo “brain mapping.” So, after paying $23,500 for four weeks, we paid another $14,500 — $10,000 for two more weeks and $4,500 for “brain mapping.” To make a long story short, it’s been nine weeks since my partner came home, and we still don’t know the results of the “brain mapping.” The therapist said she would discuss it with my partner before she left. She didn’t. (She discussed it briefly with me over the phone one evening, but it was too much to digest so I asked her to email me the report; she never did.) Then she said she’d discuss it with us at the discharge meeting. She didn't. (And we, overwhelmed by the process, forgot to ask.) Then, when I texted her asking about it, the therapist said she’d call to discuss it. Despite repeated texts (the therapist’s preferred means of communication), the therapist has not called with the results. This was my partner’s final text to the therapist: “Nearly a month later I still await the results of the brain mapping. I stayed 2 extra weeks and paid $14,500 for this process and I find it unconscionable that I still have no idea of the results. Monday I met with the new psychiatrist and he asked about the brain mapping. I felt absurd that I could not explain the results.” I contacted FHE’s national liaison, who was extremely helpful in the beginning getting my partner admitted. I explained the situation and told her we wanted our $4,500 refunded. She suggested we ask my partner's new psychiatrist whether he could get the report. I told the liaison: It's not the psychiatrist's responsibility to obtain the report; we paid FHE for "brain mapping," so it's FHE's responsibility to provide and explain the results to us. After my complaints to the national liaison, the CEO of FHE called me. He offered to refund half the $4,500. We considered it, but finally said no. I told him: If you go to a clothing store and buy a suit, leave it for alterations, but then never receive the suit, you don't want half your money back; you want it all. The CEO said FHE's records showed that the therapist did call my partner and discuss the "brain mapping" results. That's simply not true. My partner's phone shows no calls from the therapist or anybody else at FHE, and I have a string of texts from the therapist in which she continues to promise to call -- but never does. As my partner said, FHE's conduct has been unconscionable. If you're considering FHE as your treatment center, then you might want to consider our experience. I don't want to say that FHE "stole" our $4,500, but it sure seems like a ripoff to us.