FHReviews of fh.express

BS service! Delivery address to a business and they're trying to deliver after hours! Now the parcel is being returned back to the sender! I made a complaint to the MBIE. This company has no email address or contact phone number.

I really want to swear but I have to contain myself in this forum. This company is utterly inept, has no concept of what service is and I dont think the drivers know how to read delivery addresses/instructions or how to follow a GPS. I don't live in a rural area, or a place that is hard to find. Other courier companies have delivered packages to my home without any issues. My package never arrived - was with two different drivers on two separate days (a week apart - further delays!) - and neither of them could deliver it to my home. My phone number was on the delivery notes and both drivers must of missed this - or not read it at all. Or couldn't read it. This happened another time and the package was delivered to a completely differenty address, by the very hopeless fast horse. Luckily that person was honest and phoned me (my number was on the instructions. The driver couldn't phone?), so I drove and picked it up myself. And it is hard to contact the company. The phone number bounces to some other random company with a voice-recorded message. Their email system is weird, but they did respond to my email with some template drivel that didn't even respond/make sense to my issue which proves they don't even care. I strongly advise people to avoid using fast horse. This company is worse than hopeless and I don't understand how a company like this can continue to function. They need to change their name from fast horse to "Slowest horse in the entire universe". Utterly unbelievable.

The most terrible courier company I’ve ever seen! They just leave parcels somewhere near entry door, on clearly visible area, without even bothering to putting it in more secure place that is also available near the door. And all this in large public housing complex! When you began to communicate with them about lost delivery item, they wrote back with prepared templates (to double check, ask neighbours, check surveillance etc.) just to tell you that they can not help any further! The company with NO responsibilities! They don't even accept that leaving parcels unattended in clearly visible area is a wrongdoing. P.S. I wasn't surprised at all when I saw their One-Star rating everywhere! This tells for itself!

The worst logistic ever. Provides fake company phone number on website and fake information. Service are awful. Takes ages to deliver and even just not delivering at all. SCAM !!!!

Package didn't arrive, but marked as delivered. prior to delivered mentioned my address is not sufficient. Tried contacting Fast Horse. customer phone number doesnt exist. Emailed and no response for over a week. Been going to different addresses to check whether it was delivered at another address to no availability.

You get an automated email saying they attempted to deliver or call but not true, waited for an item to come all the way from China, then when it arrived in Australia, it got returned to sender in China, no one attempted to deliver, and I did not receive any call

They are so bodgy my package they say was delivered but no photo and I have no idea where they left it it certainly wasn't at my door. You CAN NOT GET HOLD OF ANYONE ! NO CUSTOMER SUPPORT SERVICE . THE HUT USES THEM AND WONT USE ANYONE ELSE MY MERCHANDISE IS GONE AND THEY ARE UNCONTACTABLE . VERY POOR TERRIBLE COMPANY

Courier picks up parcels and keeps them for days before delivering the package