fetchpackage.comReviews of fetchpackage.com

this company with a few other snake oil sales people contract apartment complexes to buy into this idea of saving your packages from theft.....whats really going on is a money grab from fetch and the apartment communities to extort as much money as they possibly can from renters.....not giving renters a choice to opt out and forcing residents to pay up to 30$ dollars a month for a service they will never use is the scheme

I've had such a bad time using this company in going to start shipping things to a friend's house that's not forced to use Fetch. Not a reliable company at all.

This company is awful. They have lost over thirty packages since my apartment started using them. Their customer service is trash. It's next to impossible to get a person, and when you do, they give you the same canned message about the research team every time. They recently forced us to change our delivery address, and promised that they would have weekly transfers between the old and new facility to accommodate those packages that got sent to the old address. However, when I had a few packages sent to the old address accidentally, they expected me to drive across a city the size of Connecticut to pick it up from their warehouse in person. I do not pay for that. They need to do their jobs and not make excuses. Edited to add: They had the audacity to threaten to dispose or discard my packages if I didn't pick them up in person. This company should reconsider its existence.

Garbage service. I live in the Twin Cities and our apartment complex took on Fetch Package Delivery. The concept seemed amazing. However, the execution of it has been a s**t show. Packages out for delivery, wait around for them, nothing shows up, then says delivery window not available 2 hours after the delivery window. So why have me pick a window. Then say it's out for delivery, only to not show up. There have been times it was "delivered" and in the photo they take, you see it's clearly the wrong building or completely wrong unit number. Often they take a photo of the package with the unit # in the photo. One photo had the unit number from the 1st floor, we are on the 3rd. Usually contacting them is a frustrating experience or goes unanswered. Not caring people lose out on money because of them. This is excluding times we have heard them throw items in front of our door. (I have a friend a town over who's had the same experience of thrown packages)

delivery drivers park in handicap spots and have illegal possession of USPS property. I don't want criminals and people that disregard rules handling my packages or in my secure building.

This Fetch service is like getting your packages sent into a black hole - there is no customer service - phones don’t work , no reply to multiple emails regarding missing items - zero operational control - no accountability and they get away with it !

Just adds unnecessary delay. And we pay $120 for the privilege of the building not hiring people to just sort packages here. Also they apparently have horrible labor practices.

I had a package that left our Greenville NC PO, It got to the Raleigh Center and was turned over to this company FETCH, My daughter never recieved the package, No signature of the person who recieved it, No photo of the place it was dropped off to. All they say it was delivered on March 29 at 10:47 am, Yes delivered and delivered to who. She never recieved it. How do we know it was delivered ?Just cause the Driver said so. How do I know the driver didn't keep it? And I can't get my insurance money cause they say it was delivered.