fetchpackage.comReviews of fetchpackage.com

If I could give No Stars, I would. They have lost 3 packages in a row, give me the run around trying to get reimbursed, and even though signature is required, anyone can say they are me and get my package. If you can spell my 1st name (which is a common name), that is good enough. But if you want your money back, you have to provide everything except the blood of your first born! And the date of experience is the last time it happened. There have been many others.

Inept and Incompetent Fetch Package Delivery service is a Scam! They Lie! They Steal packages and will Blatantly Lie about delivery! We have door cameras and a history of delivery schedules! They blatantly lied about delivering paid for items that were delivered to their warehouse. They're Done. Believe It.

This company has the worst customer service I have ever encountered. They no longer have a phone support line. The apartment complexes cannot contact them. Packages disappear and if you move, the are not forwarded or returned to sender. They are “donated”.

Fetch is the absolute worst package delivery service one could ever ask for! You would think they could manage to at least deliver a package to the correct apt#. Once its made it thru their unorganized warehouse which ive had the distinct pleasure of visiting when they lost my package in it. I was not alone i joined 20 other people with the same issue, for some it was their 3rd attempt. Do not use this service your better off paying for an alternative locker or PO box service.

My hope is that Fetch is a class action lawsuit waiting to happen. When I lived in Austin in an apartment, I was forced and charged to use Fetch for package delivery. As a result, countless packages were stolen. To avoid this, one must grab a package left at the door in less than 30 seconds -- no exaggeration. My biggest loss was a laptop that was purchased for donation to a nonprofit. While I attempted to rescue this from theft, Fetch was not taking phone calls at that time -- reason = too busy. May karma catch up with this company and all that force its services and may that happen sooner than later.

i have been forced to use fetch for less than a week and 1 package was lost, 1 package was attempted one hour earlier than the selected delivery window and I had to wait until the next day to receive it bc the truck wouldn’t come back, and now I have been stuck all day waiting for a package to be delivered in my window which has still yet to come and now I can’t leave my house until my package is delivered or back to the warehouse it goes. If they expect people to wait home all day, they should at least put a tracker on the delivery vehicles like Amazon so I can have a better idea of when my package will arrive instead of being stuck inside all day?I can’t even go to the grocery store bc I’m waiting on my packages and I know the second I leave, they will be here and I’ll miss my packages again. There has got to be a better way to manage this service especially for what people are paying. And no 1-800 number or when you text, agents take forever to message you back. I’m sure that’s exactly what they wanted. Collect your money and no one to answer for their lack professionalism and organization.

Fetch is completely irrelevant. Do you know why? Because the property that I am at only 15% of people that I have spoken with use Fetch if that many. In tandem with Fetch that we are made to pay and can’t opt out of, most all of us are paying for Amazon prime so we’re paying double. With Amazon, I order my item on a Friday night. It’s at my door on Saturday. With Fetch who has horrible ratings they have a one star review rating and an F with the Better Business Bureau, they lose packages they don’t deliver on time there’s always an issue. With Amazon it’s overnighted the next day and I have never had a stolen package. Fetch’s catchline go to remark is it protects against theft. How ironic that they’re actually thieves in their own right by stealing money from us every month when we can’t opt out. In reality, what it does is it prevents your packages from being delivered in a timely manner. They make it so difficult to coordinate the drop-off that it’s not worth it and even if your package gets stolen, Amazon will refund you. So if you do the math, the Property that we are at makes $132,000 a year from Fetch from residents - can you freaking believe it? Reprehensible.

This is the 3rd time since our complex forced us to use Fetch they have lost or stolen my packages. After my last BBB complaint a few months ago they told me to change all deliveries to signature required to assure me that I would receive my items. I made the switch to Signature Required. You would think the issues would stop but you would be wrong! Earlier this month they delivered my package to someone who was not me. I even have a photo of the random persons signature, clearly not me. Fetch opened a case and I had to send screenshots of my amazon orders, tracking, and payment information for them to reimburse me. Luckily this was just some notebooks and pens. However having to provide a random company with my order info is so weird and an invasion of privacy. What if it was personal care products? I don't want a random person knowing what I am ordering. The issues continues! On Sunday 8/27 a package was delivered to the warehouse and I scheduled it for signed delivery between 4-7pm that day. The driver never showed! I contacted support and they said they would look into it. I received notice today 8/30 they can't locate it and have no idea what happened. Did the driver just steal it? Seems likely in my opinion. They asked for all of my personal order details again for reimbursement. I emailed back that I didn't want to be reimbursed for their incompetence again for a second time this month. I am fed up with this company and our management forcing us to pay a monthly fee for them to essentially steal or lose my items. This is a warning to anyone who tours a complex that uses Fetch Packages. Leave immediately and do not move in. There is a reason there are subreddits and twitter accounts dedicated to try and get this company out of business.