fetchpackage.comReviews of fetchpackage.com

This company is beyond frustrating. Yesterday, I contacted Fetch because they couldn’t locate my USPS package. They took over 24 hours to respond, and even then never gave a clear answer or resolution. Then today, I get a delivery notification saying my package was delivered at 1:11 PM — with a fake “signature” that literally says “NOT HERE.” I was home all day. No knock, no call, no contact. And still no package. This is not the first time something like this has happened. If this issue is not resolved today, I will file formal complaints with the BBB, FTC, and the Florida Attorney General. Unreliable service, lack of responsibility, and terrible customer support. Absolutely unacceptable.

Horrible experience. After relocating, a package that was on back-order was sent to Fetch. I messaged them, hoping to have it forwarded to my PO Box. They said they wouldn't do it, and dispose of the package. Not send it back to the sender for a refund, or forward it, just trash it (which we all know their workers would keep it). I asked if there is anything that could be done, and they said I could get a label from either UPS or Fed-Ex, so I paid an additional $20 for a label, only to be informed by Fed-Ex that the shipment was refused. I'm now out the money for the item and the original shipping, the additional $20, and Fetch refuses to respond to my messages. Absolute TRASH company and I'm glad I'll never be robbed by them again after moving.

Absolutely terrible!!!! This is a service that requires a fee and they lose packages consistently! Any time you file a claim with them, they state that USPS, UPS or FEDEX is lying about Fetch receiving and SIGNING for your package. They have so far lost FOUR packages in a 5 month span. No apologies or excuses, just lies about receiving packages every time. You have to go back and forth with them for weeks for them to take accountability. Since it happens so frequently, I believe it to be internal and deliberate theft.

My package was never delivered!! I've been told that my package is on the way 4 times just later to be told that the delivery window is no longer available or that my package is delayed then it's never delivered. I believe my package is been stolen and I'm just been getting the run around from this company! This is my first experience using them and the last!!

If I could submit lower than 1 I WOULD! I have never experienced such poor service and worse customer service in my 64 years! When a company delivers a package to the wrong address and tells YOU to either follow up with where THEY delivered it to; or contact the manufacturer for a resolution?? PLEASE...do yourself a favor and NEVER use these people!

Fetch will steal your packages and then waste your time with AI generated email responses. Over $1000 worth of packages stolen by Fetch in 9 months living at my apartment. They don't care. Criminal organization IMHO.

Absolutely HORRIBLE company. Do not use ever. If your community tells you that you have to use them, push back and tell them NO> Absolutely horrendous customer service. They could care less if they lost an expensive package of yours or not. Numerous attempts to contact go unanswered. Stay away! Saty FAR FAR AWAY!!!

Company has shady business practice and doesn’t even follow their own policies.