fetchpackage.comReviews of fetchpackage.com

I had two packages sent to Fetch. One they delivered opened. One, they waited until the last minute of the delivery window and told me I had to reschedule. I did that. Today, that second delivery window... they told me I had to reschedule again. Except this time, there's not even the option to reschedule in the app. So I have no package and no way to get the package, and their customer service promises to look into it and has provided no information of any kind. My stuff is basically just kidnapped.

Awful service and property managers need to stop trusting them and forcing this on us. I often walk into my complex to find the Fetch drivers pacing around our hallways on the phone having a personal conversation while their carrier with our packages is just sitting at the other end of the hallway unattended for anyone to steal. Just look at all the negative reviews and how nothing has changed because Fetch doesn’t care about the people forced to use them. They just care they’re getting money from property managers. I constantly find our packages scattered around the hallway and Fetch drivers just leaving them. I currently having a missing package that I absolutely needed today. Instead of having chat agents, you have to fill out a jotform and wait for them to email you. A missing package that is allegedly out for delivery should be urgent enough to be able to talk to them immediately before the package is lost for good. The original carrier and the merchant did everything right by delivering it, so they can’t refund you. I have to now go out and buy what I needed today and pay for the same thing twice because I have no idea if Fetch will ever deliver my item and it is very urgent. This will be the reason I move out to a complex that does not use this.

They consistently lose my packages and refused to answer any of my emails when I ask how to be compensated for my loss. I have had packages delivered where you can see the Fetch employees standing in the background of the delivery photo. I’ve had packages delivered that were SIGNED for by a Fetch employee and still ended up “missing”. I believe they are deliberately stealing packages.

Just save yourself the trouble and throw your money away. Every aspect of Fetch is infuriating. I’ve had them lose packages and then refuse to take any accountability whatsoever, claiming they were “never received,” despite showing proof of delivery to the warehouse. I’ve had to eat several losses, and it is such a headache dealing with this service—they don’t even have a customer service department you can call. (But hey, have fun chatting with their AI asssitsnts!) I resent the day I ever agreed to live in a building with this mandatory service.

I thought this was a convenient service to have if you live in a closed restricted community and for the most part it was ok. The problem comes if you move to another city and much bigger problem if another state. They have no solution for you. You must make sure you have absolutely no packages coming your way a month before you move in case there is a shipment delay which happens more often that none. It happened to me and it was and still is terrible to deal with the customer service staff. They changed a lot responses keep coming from different people. These responses are mixed. And they make you lose money. Taking action on requests from the customer service staff has proven costly to me. After they confirmed I can initiate 2 separate shipping labels from UPS they refused to hand over my packages to them. I must communicated with half a dozen people with mixed instructions and always went back to the same conclusion that it is not possible. The only way to do it is to have someone from your side with authorization letter go and physically pick up your package and send it to you. NO OTHER WAY WHATSOEVER. Fine but why you made buy a shipping label and why you told me to do it in the first place. Really unprofessional and very frustrating.

Disaster customer service, this people doesn't know what is service. They might make money now, but this company will end to exist in few years for sure

AWFUL experience. They delay your package IF it even gets processed by them at all.

⭐☆☆☆☆ I have completely lost confidence in Fetch. This is not an isolated incident. Back in November, a driver delivered one of my packages to the wrong apartment and even took a photo of it at the wrong door. Despite the photo clearly showing it wasn’t delivered to my apartment, Fetch concluded that they had done nothing wrong. Then, in May, another package was never logged into the Fetch system after it was received, creating unnecessary delays and confusion. Now, this week alone, two separate packages containing Polo shirts have gone missing. My first package was marked as delivered but Fetch later told me they couldn’t locate it. Amazon sent a replacement, and that package disappeared as well. What concerns me even more is that the delivery photos were inconsistent. Earlier that same day, another Fetch driver photographed a delivery directly in front of my apartment door. The replacement package, however, was photographed from much farther down the hallway. When I questioned the discrepancy, I was told it could have been due to a signal issue with the app. While Fetch has opened a claims process, I expected a thorough investigation into these repeated incidents—not just another reimbursement request. After multiple delivery issues over several months, including packages delivered to the wrong location, packages not being logged, and now repeated missing packages, I no longer trust Fetch with my deliveries. I hope the company takes stronger measures to ensure packages are handled securely and investigates these incidents more thoroughly.