fetchpackage.comReviews of fetchpackage.com

What a horrible scam. Basically extortion. We got your packages pay us $240, so you can get them.

This company is a complete joke. Completely unprofessional and shouldn't be used by any residence for delivery purposes. All you're doing is putting a hazard between yourself and getting your package.

Horrible thieves! My UPS package full of Christmas from Macy's on Friday 12/2 and I scheduled the 1st delivery time for the next day. When the delivery slot arrives, I receive a message to reschedule, even though the message I view each morning is that it is out for delivery. No response from their Customer Service. The Elm Apts,FWT charges me each month for this crap. I saw my neighbor receive a package yesterday, where was mine? Band of thieves!!!!!

I cannot begin to describe how terrible this delivery "service" is. I, like so many others, am forced to use them to receive packages and it has been nothing but daily frustration. Packages lost, constant delays and completely unresponsive customer service adds up to a terrible experience. I love almost everything else about my apartment but my experience with fetch is such that I am starting to wonder about breaking my lease, it's that bad. I don't understand how such a business can exist and how they conned so many management companies to contract with them. I would absolutely re-consider moving into any complex that uses fetch.

A 1 star review is actually being nice when it comes to this service. When forced to sign up through our apartment complex, they tell you how wonderful and that you will receive packages same day and that there’s no delay, what a joke. Quote from their FAQs: “will i get my packages slower by using fetch?” “Nope. It’s the opposite. Because we have carrier relationships and a commercial address, we typically receive packages earlier in the day, which means we can get them to you faster.” This is this biggest lie told. All packages are either next day or sometimes longer. Forget about trying to go pick up your package because there’s always a backlog and excuses as to why it hasn’t been able to be found. Also, good luck trying to reach customer service because that doesn’t exist. I have yet to hear from someone from submitting a ridiculous form on the app and trying to chat is useless as well. Awful service that could actually be good if it was handled properly.

Simply horrible! I but good for my dog and sometimes arrives a bit unfrozen. But this last time it came completely unfrozen. If it arrived like this, it means it has been outside a refrigerator for hours and hours. They don’t preserve well the food!

Dumbest business model imaginable. A package that you would have received today goes to Fetch first so they can deliver it to you tomorrow (hopefully). This is antithetical to consumer demands for next-day/same-day delivery, and is merely an unfair revenue generator for apartment complexes.

There is a reason that they have blocked customer's ability to comment on their social pages. If you are a property manager - DO NOT use this service, and if you are a resident somewhere that you are being forced to use this service - refuse to sign up. It is pure comedy that they falsely represent and try to market their services online as an added service that incentivizes leases for apartment communities. They have been featured as a mail scam on several news outlets. The number of BBB and fraud complaints that they have are highly concerning. I have made 8 attempts to contact their office in the last week regarding a package that their employees falsely marked as delivered almost a week ago. Their customer support is pathetic and non-existent. The direct number that used to connect to a live person in the Austin, TX warehouse is now a dead end automated phone menu. Their chat bot is also a dead end. The one customer support rep I did get an email response from flat out stopped responding to my email requests for information on my package that was either lost or stolen by an employee there, and the employees clearly take full advantage of the fact that Fetch "support" channels that are all dead ends. When you do get a questionably live or competent person answering their email support they still fail to answer any direct questions or address how they will resolve an issue with missing packages. I will continue filing BBB complaints and reporting their theft and mail fraud as long as they continue to ignore my attempts to get information on my packages that they lost and falsely marked as delivered.