fetchpackage.comReviews of fetchpackage.com

FETCH IS A SCAM. Multiple times we have provided proof of pick up/delivery. BUT WAS never dropped of. MY ENTIRE building lost multiple packages over the holidays because of using FETCH. Fetch WILL NOT reimburse ANYONE for STOLEN packages. The building will also NOT take responsibility for "missing" packages from FETCH We pay MONTLY for these services that we CANNOT cancel because its part of the lease. List of items that me & my neighbors saw was marked "DELIVERED" by fetch but never actually came in the building: -Sony TV -Samsung TV -Samsung Projector -Nintendo Switch OLED -Nike Shoes -Dog Clothes -Blankets -Human Clothes -Breville Espresso Machine -Nespresso Machine -Dell PC -Asus ROG Laptop AND THIS was just MY floor. I didnt even bother asking the rest of the building. Packages were suppose to be delivered throughout December. If you're moving to a NEW place ask if they are using a logistics company for packages. If it's FETCH don't live in that building. I'll be filing a claim at my office today. And will be encouraging my neighbors to follow suit.

Fetch lost a few of my Christmas gifts, where various vendors staged and have pictures of them delivering items to the warehouse. Fetch lost my items and state it is not their fault and to file claims with the vendor. No accountability is given for this service and I would not recommend moving to a location where fetch handles packages.

If I could give a zero, that would be the score. DO NOT let your building use Fetch. They lose packages frequently and then you spend an exorbitant amount of hours documenting proof of delivery, itemizing what was lost and then asked again and again and again to submit the proof. Building management does not help. Many of us feel we have a Bot communicating with us. I know that several people in my building are having a similar experience with packages saying they were delivered but they weren't. Sadly, it seems delivery people steal packages and the company doesn't do anything to resolve the situation.

While I’ve had a few packages delivered to the wrong location several times before, I was able to locate them myself. The only real issue was a recent delivery made to the wrong apartment (as shown in their delivery photos). I looked outside and down the hall - didn’t see them. Opened a ticket to report the missing packages (3 of them) and submitted tracking numbers as well as the invoice as requested. Now all I’m getting is someone *repeatedly* asking if the package (one of them) was not received and saying that they are closing the ticket after all of the supporting documentation was provided to them. The local Houston team has always been able to quickly solve minor issues before - but corporate seems to be hopelessly inept or or worse. What should be a simple Submit Claim, Provide Proof, wait for them to search, Status Update, Resolution - is now down to repeated closing ticket. (After asking for information already provided). UPDATE: Thank you for your reply. Fortunately I have my email showing that I had already provided the information that you requested on 12/26. I sent a new email today Jan 2nd, and resent a copy of the original email for your review. Taking a “we close tickets” without a resolution (on an issue caused by your error after I supplied required info in good faith) is poor customer service. There is no doubt that an issue exists, either you resolve issues or you just close tickets. Anyone reading your flippant response knows what it feels like to be blown off.

Perfect for a disabled person to file a Disparate Impact against the stupid landlord who decides to use them. Dumbest company ever created.

I am already pissed I am being forced to pay for a delivery service where I live when I am already paying for delivery from the places I am buying product. I knew it was a matter of time before Fetch would screw up. I had two packages out for delivery that were due to be delivered by 6pm. It’s now 10pm and nothing and customer service is closed. Tomorrow is Christmas Eve and I am afraid they won’t arrive in time. I did contact chat support before they closed and their excuse was that it’s a busy time for packages. Well no crap. But isn’t your job delivering packages? Not my fault. You all should be prepared. Waste of money for crappy service. Run far away if you are looking to move into an apartment community and they force you to pay for Fetch service.

I wish there was 0 star. Very terrible terrible service and company. Two packages were delivered at Fetch facility within one week and both were never scheduled for delivery. Customer service did practically nothing about it. It's possible they are stealing customer's packages and/or conniving with delivery drivers because there is no way else to explain the extremely poor attitude and service.

Stop using this third party delivery company!!! They deliver your package, take a picture to show the proff that they delivered, and then they steal the package!!! This is beyond acceptable! After I refeive my notification that the package was delivered, in less than 10 seconds I open the door, the package is missing... I am waiting for a full refund for my package immediately!