fetchpackage.comReviews of fetchpackage.com

Delivered a package outside of the time slot. I was not home. The package got stolen. Customer service says they did nothing wrong. Also lost one of my packages after receiving it (though this time offered to pay me back for the contents, which was not helpful as what I wanted was the contents). They delay all of our packages by 1-2 days. If the delivery gets canceled for some reason (which is weekly), then we have to go into the app and manually select a new time slot each time. Usually there are no slots left so delivery gets delayed some more. Customer service is horrible. They have a chat bot they force everyone to use and it takes effort to get through to a human (and then it's e-mail only). We will be moving to a new apartment complex primarily because of how bad Fetch is.

Package was scheduled to be delivered today, so we waited in. Agent claims to have attempted delivery but clearly is not being truthful as we were in all day. I contacted customer service (through online chat and have screen shots) and was told they would add it to the last delivery slot. Didn’t come again having now waited in all day and all evening. I don’t see the point in this “service” my advice is stick to an apartment building where Amazon delivers directly. This so called service is a dreadful.

Fetch either has lost or delivered packages addressed to me to the wrong address on numerous occasions. Their customer service is non-existent and the best you can hope for is for them to tell you "Get a Refund from Amazon". They are both incompetent and not service oriented. In short they suck!

The only good service I see from them is being able to hold the packages for longer time. The rest all is worse. The problem is when one is paying for amazon/walmart or any delivery company for next day delivery, Fetch makes that useless. Its worse because a new apartment I'm moving to is taking a $10/month for this package service($10 for a delayed delivery?). They do show same day delivery, but there are time windows when you can get your package to you. And then Fetch doesn't update that they received a package immediately. So, you are almost loosing a day if your package is delivered at the end of day or so. Now about the staff, I'm not sure who they are hiring for delivery. It has occurred more than thrice for me that my package came out for delivery and never reached me. When asked, the reply was the delivery person has left. I don't think they left, I mean if they left they can reach out to them the next day and get the packages but that's not the case. So you can understand what happened to the packages or who the delivery person is(its not they left but it's **eft). The problem with this is when you buy an item on huge discount/sale, the reimbursement you get is what you paid for. I wish they try to give the product because Fetch missed delivering the product, not just the product but the deal that I waited/spent time on finding. So bad at addressing missing packages and bad at delaying the premium deliveries one pays for. I wish the apartment communities look for more better options than this.

I wish there was a way to rate with a zero/negative star experience. Again, my larger package that I 'MUST BE HOME FOR' was not delivered in the time slot selected even though the Fetch app states that is out for delivery since yesterday afternoon. Of course you can't get a human to assist, and I expect several days of either no response or passing the buck response. I wish my apartment complex had read reviews like this before they selected this company in place of letting Amazon deliver to our doors.

This is a terrible company I have not received 3 of my packages. I was to receive a package last night between 3 pm and 7 pm and I waited until 9:30 and the package never arrived I was suppose to sign for the package only because 3 of my packaged have not been received. I am so fed up with this service I will not have another package delivered thru them. I also had a package delivered at 655 pm went to my front door at 7:19 and guess what no package. Even notifying them they indicated it shows that the packages are delivered this is a awful service and I will not be having them delivery to me again I now have a package on hold I also contacted Amazon and they have indicated to me directly donot have your packages delivered thru them they do not deliver and they give a lot of refunds

I have to be honest, this service sucks. My apartment complex automatically links our address to Fetch, so I don’t have a choice but to use them. Half of my packages end up going to Fetch and the other half don’t — I can’t figure out the pattern. Basically it makes it impossible to track anything. I have confirmed Fetch lost track of two of my packages so far (I moved in here one month ago). One of the packages ended up making its way to me, 6 days late. The other is still missing (carrier says it was delivered 8 days ago). And the main selling point of Fetch — that you can schedule your deliveries at a time you choose — isn’t even true. When I scheduled a delivery time for the one package I did receive from them, I got a notifcation the next day that said “your scheduled delivery time is not available; please choose a new time.” What the heck is the point of this service?

This service just plain sucks. I ordered a sofa to be delivered through them which was delivered to the warehouse over a month ago. The facility then lost the package and removed it from my app. How do you lose a sofa??! After contacting support they said that they found the package but it was too large to fit in the truck. The dimensions of the box provided by the vendor are well within the guidelines on the fetch website. So here I am over a month later with no sofa and no resolution. They are constantly delaying deliveries but you don’t find out until you’ve sat at home for 5 hours and no one came with the delivery. There is no one to talk to at customer support, you can only email or live chat. I would 100% not use this service if it wasn’t required by my building.