FerrellgasReviews of ferrellgas.com

Ferrell Gas is once again leaving its customers without propane during the depths of the winter - as they do every, single year. I contacted them last Tuesday to say my tank was getting low. At that point I was given an eight-day delivery window. I called back on Thursday to say my tank was even lower, and was then told that a delivery was scheduled for Saturday, another two days later. Yesterday came and went - no delivery, no communucation from Ferrell Gas. I called the emergency line this morning, and was told that I'm scheduled for a delivery tomorrow. Mind you, temperatures are in the single digits, and we're supposed to get almost two feet of snow today. My tank is on fumes, so it's likely I'll run out completely before they get here - if they even show. This happens to Ferrell Gas customers in the Capital Region every year. How can a company whose sole purpose is to provide its customers with home heating fuel be allowed to do this?

Ferrellgas is terrible at communication and unreliable. We finally had enough after this most recent issue. we are set on auto fill and they were suppose to come december 27th and just didn’t show up. Fast forward to January 2nd we have no heat and call to have someone come out, they first say they might be able to get someone out in a day or two and then never call back. the next person says they can’t get someone out for 4 days even though we were on auto fill. We canceled their service and then they called to say they can maybe get someone out in two days. they are completely unreliable. now we have no heat in January in Michigan for the weekend with an infant, writing this so others don’t waste their time doing service with them.

We have a 2 unit home supposedly on automatic fill when it gets below half tank. We have not had a fill since November 20th. We called on December 18th that our gauge said 18%. That said we were out for delivery. Happy New Year 2026. We have no heat & it is 4 degrees. Ferrellgas gas has the worst service on the planet. Go with any other company. Pay more because these guys suck . The worst. No heat on New Year Day 1/1/2026😡😡😡😡😡

I have never written a bad review so this is a first. We had our tank picked up and it had 50% propane in the tank. Ferrell Gas will not give me a refund for the propane in the tank and also charged me a $100 plus tax pick up charge. This is outrageous! The tank was leaning and not safe. We asked them to come fix for 3 months and then asked them to just pick it up. Please never use this company or get the rules before you used them.

I had them set up for delivery. They saw that I had a portable tank hooked up to my house line separate from the tank they were supposed to fill. I told them just to fill my tank or I can unhook it the portable later. They left and said it was unsafe and could come unhook the portable for $150 and wont fill the main tank until then. I said I would take care of it and not to worry about it. They said I would need a company letter head from a gas company to do it. Obsoletely ridiculous and customer service is horrible. Beware of this company!!!

They are the most expensive propane gas supplier. Called around to price out - while Ferrellgas charges close to $5.00 per gallon - other companies charge about $3.29- $3.46. Also Ferrellgas is not dependable- we waited for 3 weeks for delivery- after they said " expedite " we only had 4% in tank in November. Horrible company!

For over 21 years, I’ve maintained a lease with Ferrell Gas at a summer cabin that is visited by the family only 2-3 times per year. When we purchased the place in 2004, I continued the service at the recommendation of the previous owner. No issues whatsoever. I paid the yearly lease fee that varied erratically from as low as $27 or so to over $75 a year, the latter rate being more consistent since about 2011. Somebody must have updated the books to find how reasonable my rate was under the circumstances! Understandable. Regardless, I didn’t care. It was nominal. No problem. The tank was rarely filled with many years between fills. The frequency and duration of our visits to the cabin dictated that. Never had any issues with the tank itself. At no time was I ever informed that this steady relationship would become an issue. Until now. Suddenly, I’ve been informed that the yearly lease fee will increase by 100% to $150.00 a year due to my “minimal use,” apparently a designation by Ferrell Gas if one falls below at least two fills per year. Definitely news to me! Why the sudden change after over 20 years? I contacted Ferrell Gas immediately to explain the longstanding nature of the account that heretofore was not a problem. I spoke with an exceptionally pleasant and helpful representative, Debra H. She was great! Unfortunately, the ‘manager’ she engaged on the matter could offer only a temporary continuation of the $75 per year lease fee for this year that would double as originally intended in years thereafter unless my use increased. Wow! That’s just not possible for my family. Was there the possibility for a reasonable compromise for such a loyal and longstanding account? No. Sad. Instead, I’m left with no alternative but to try to use the remaining propane in the tank this year before the end of the final lease period when the tank will be removed. To add insult to injury, I won’t be reimbursed for any remaining propane left in the tank either. So, sadly, a long-term relationship ends. A relationship in which at least a small but consistent revenue stream was coming to Ferrell Gas. Soon there will be none. Does that make business sense? Isn’t something preferable to nothing? Obviously not. Of course I’m sure there is some ‘corporate’ rationale, but from a simple customer perspective, it’s perplexing. Well, on to another provider. Thank goodness for the free enterprise system we enjoy as Americans. Goodbye Ferrell Gas. It was just fine while it lasted. For the record, you left me.

I first hired Ferrelgas in the fall of 2024 to supply propane to heat my home. I asked for 2 120 gallon tanks to be set. They refused and only set one tank. The first delivery was fine. I ran out of propane in 15 days. I called in for a delivery. They came 10 days after I ran out in December. 10 days after the delivery I asked for another delivery. I got a message 15 days later saying that the driver couldn't get in my flat plowed driveway at 8pm on a Saturday so they canceled my delivery. I checked my security cameras at the end of my driveway that cover my driveway, Rt 21 and German Hollow Rd. There was no sign of any propane truck here or even on the roads that night. I ran out of propane/heat again. I called them on Monday as the office was closed on the weekend. I was met with hostility by the agent so I asked for a supervisor. The supervisor called me back and said that no one told her or documented that there was a delivery attempt at my house at all. She said the driver just cancelled the delivery. 10 days later, I finally get a delivery. 5 days later, I asked for another delivery knowing it would run out of propane again. I also contacted HEAP to have that applied to my account. 10 days later, they canceled my delivery because the cash from the HEAP was not there even though the letter from HEAP was there. They refused to deliver. I called my local DSS and spoke to the HEAP worker. I also sent an email to the supervisor of Ferrelgas about this issue. I got an apology from the supervisor saying the agent was wrong. 10 days after that and being out of heat, they delivered the propane. 3 days after that, I placed another order. 10 days after that is today and I'm out of propane and I got an email saying the driver was here today and couldn't deliver because my driveway wasn't plowed. I checked my cameras again and no big blue propane truck was here today. I did see UPS and FedX drive in my driveway to make delivery's for me. I asked the FedX driver if he had any issues getting in my driveway. He said it was fine. I sent an email to Ferrellgas and they replied that the delivery is set for 3/10/2025. And I am out of heat again! Also, because I ran out of propane 3 times, I had to run my electric heaters in order to stay warm. That ran up my electric bills to just under $1500. My bill would normally be around $70 a month at most. Turns out that this is typical for this company in Earlville NY