FerrellgasReviews of ferrellgas.com

I ordered a propran refill in January and it is now February 25th, and I still haven't got a delivery originally scheduled for the 12th move to the 20th. Move to the 24th and still no gas use caution with this company. They were good, they're terrible now.

Called after tank had been buried in extreme snow and cold- was at 3%. Rep said I would go to top of dispatch. 1 week later and tank is empty. Its February 2026. Called 4 times and was told I would be made a priority. All lies. Told I would get a call back. Never did. Eff this company. Been with them years and its gone straight down hill. Changing companies asap. Stay away!

The absolutely worst company I have ever worked with in my life. Their negligence has caused me significant damage due to their failure to timely fill my tank and their unreasonable cancellation of fill-ups. And they are so incredibly unpleasant to deal with. THE ABSOLUTELY WORST COMPANY EVER!!!

Ordered gas 1/28/26; was given a delivery by 2/17 date. On 2/17 called and was told that was not a guaranteed delivery date; that was simply a goal they hope to have delivered. They will still not give me a delivery date and told me I wasn't on the schedule. This is not right; I had to pay over $400 up front and have already paid that charge on my card and I still don't know when I'll get a gas delivery.

I would give this company no stars if possible. I called to order gas when I was finally able to check it after all the snow and below normal temperatures we had. According to their estimates online I had 23 percent, I actually had 5 percent after checking tank. My husband and I are both 70 years old and my husband is disabled and on oxygen. We couldn’t check tank with the snow and below normal temperatures we had. Well I called them on feb 9 and I have called daily since. No propane yet and now we are out and have been since Thursday. Not only do we have no heat we also have no hot water because we have a propane water heater. I will be going with another company after this fill, whenever I get it. I would go ahead and change, but there isn’t another company that can set another tank right away. If you are in the market for a a propane company run away from this one. We have had their service for 30 years, but that doesn’t matter to them.

Still waiting for propane. I don’t worry with empty promises from Ferrell bc they can’t even tell me when they can deliver. My original order was scheduled for 1.27. Placed order on 1.20. As of 2.11. No propane and no answers. We are on their co-op and we feel like they could care less if we get fuel from them or not. Very frustrating. I know there was a winter storm. But the raids in our area have been cleared for a week now and still no word. I’m looking into different options.

Negative 100 stars! Ferrellgas is horrible! They have left my son and his family with a special needs child without heat for almost 3 days! Their pipes have frozen, they are freezing and getting ill now on top of that. My son requested a refill at 40% because they have had many issues in the past, they have been rescheduled 3 times now and no one at the company seems to care or be able to help. Run as far away from this company as fast as you can!

Order propane last Wednesday here it is Thursday the 29th and no propane. I have called and updated my tank and let them know it’s empty. Supposedly I would be a priority. Still no update on ETA. Better planning would be a recommendation for this company. I was planning ahead so not to run out of propane because I knew I’d the projected snowstorm. Ferrell has no excuse. I will be switching companies as soon as this cold snap is over.