FeniexReviews of feniex.com

Great product, dismal customer service. I ordered four Q Surface Mount LEDs on December 6 to be shipped FedEx Ground (delivery in 1-5 business days). I expected a delay due to the Christmas shipping rush, but I did not expect to wait 24 days. Just to be clear, FedEx was the reason for the delay, Feniex shipped on Dec 9. I reached out to Feniex support to see if they could help and was disappointed in their response, they essentially wiped their hands of the issue once the order left their loading dock. I was told that I had to contact FedEx to determine the status and to file a claim. I could see the status of the shipment via the tracking number, and FedEx told me that the shipper (Feniex) had to make the claim. I contacted Feniex once again and gave them this information, and requested a refund of the shipping charge. This request was ignored. I requested that the issue be elevated to a Supervisor, which was also ignored. The order was eventually delivered and I’m sure that I’ll be satisfied with the hardware itself, but poor customer support for a product this expensive does not sit well with me. If I wanted to be blown off I would have shopped Chinese. I hope that I never have a problem where I need support.

commercial response not satisfactory. delay in corresponding as for overseas client like us

We first tried your products last year. We were pleased with the product and decided to buy more this year. Purchasing your products online is frustrating. I spent an hour trying to buy two spotlights on Saturday 3/2/24. I was unable to put in a different shipping address than the billing address. I tried getting an answer from the chat bot. it was not answered. I was so aggravated that I was moving on to another manufacturer. I decided to try calling help line. If it wasn't for the customer support person going above and beyond to help me, I would have never used your company again. Her name is Desiree. We like your product, but to purchase your product on the website is a nightmare. It makes me reluctant to buy from you again.

I liked the price and the over all hardware quality. It felt durable but not too bulky. I would like the quantum programming to be a little more functional. Programming seemed pretty simple. Functions that it was capable of were easy to figure out. However I didn't seem like curtain things were considered. Such as when left and right arrow were active you would think it would do a center out arrow, but it did not.

Purchased the lights, was showed and told in-stock. Paid for 2 day air. Took a month to receive. Never even called or refunded 2 day air cost. They just showed up. But I'm a businesses owner as well and understand the whole back log of suppliers.

None of the products I have purchased include or have available online a proper wiring diagram. If you buy a quad product, you need a quad converter. Again no proper wiring diagram for the multitude of wires. After watching online videos - I finally figured out through trial that you attach the white leads individually to the 12v power source to activate the desired function. I did see on the videos not to touch the data leads to power, or you'll fry the lighthead. Heed the Warning. Pick up any Whelen or Federal Signal installation manual, and you'll find a proper wiring diagram and within minutes understand how to install and select the functions you desire.